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Separating credit cards & debit cards in BAM for center payments.

Center wants to enable TE45 but are aware that many families will use the debit card option due to the lack of a fee. Parents will put their credit card numbers in the debit card field to avoid the extra charge. This is one of many centers that ha...
Marissa Ryan about 4 years ago in Online Ideas Workspace / OL - Billing & Accounting 1 Will Not Implement

Alert Admin Users when parent changes their Payment Account

Schools are charged different processing fees for ACH and Credit Card Payments. The schools want to be aware of the changes in fees to expect due to the Parent switching in between ACH and Credit Card.
Beth Carlin about 4 years ago in Online Ideas Workspace / OL - Billing & Accounting 0 Future consideration

Weekly query/job needed to look at ach transactions for fraud markers

Due to a fraud action by a customer using ACH via TE, we will need to have a weekly job ran that scrapes all ach transactions and looks for ach rejects with the following characteristics. Rejects for: No Account, Invalid Account exceeding 35% of a...
Jason Tarrant over 2 years ago in TE Transactions / Operational Efficiency 2 Future consideration

Allow CVV validation for card on file payments

To add a layer of security, enable integrators to collect and pass the CVV on transactions where a stored payment method was used. Submitted via David B
Jessica Flitcraft almost 5 years ago in TE Transactions 0 Future consideration

Enable centers to receive chargeback notifications when Fax # in unavailable

Request received from Implementations 6/24: The FAX number on the MSA is not a required field and often centers do not have a fax. When a center does not enter a FAX number on their MSA, it use to automatically default to our 541-858-7008 fax. Tha...
Jessica Flitcraft over 5 years ago in TE Transactions / Procare Cust Support / Reduce Resources to support TE 0 Future consideration

Add Audit trail (user) capabilities for BAM

This is additional audit capabilities so we can see who was the last to make changes within BAM
Mari Triphahn over 2 years ago in TE Transactions / Operational Efficiency 1 Future consideration

Reconsider PA-DSS requirement

Currently, TE users are required to accept the PA-DSS terms and conditions on an annual basis in order to continue processing, we would like to reconsider how we handle this requirement to reduce support calls and streamline the processing experience
Mari Triphahn over 2 years ago in TE Transactions / Procare Cust Support 0 Planned

Allow Centers to Close Accounting Periods

Centers have requested to be able to lock or close accounting periods in Procare Online.
Zachary Keith almost 4 years ago in Online Ideas Workspace / OL - Billing & Accounting 0 Future consideration

Batch ability to resend invoices

For centers with larger family/student counts, they would love the ability to batch when it comes to resending invoices. The center that specifically asked for this request has 250 families.
Marissa Ryan about 4 years ago in Online Ideas Workspace / OL - Billing & Accounting 0

Prevent excessive attempts on previously declined cards

TSYS risk team flagged an account recently (Little Clippers After School #84870018257971) for running 12 transactions against the same card after it was initially declined. TSYS would like us to prevent these type of transactions in case they are ...
Jessica Flitcraft over 5 years ago in TE Transactions / Operational Efficiency 0 Future consideration