Ideas

When we add a new user to Procare and they decline the 2 step verification, they are still continuously hounded to setup 2 step. And since Procare continuously logs out every 15 min, they have to click the "Remind Me Later" button 20+ times a day....

Is there a way to block or limit the ability for negative amounts to be entered into the payment amount box when parents (or staff) are preparing (via ledger or check-in) to pay on their account? Often it appears that balances come over pre-filled...

TuiitionExpress/MPC used to alert us to failed payments that cleared a parents' account but did not post to the ledger. Either through the portal online, or via email, or even through TE reporting (where you could see a BOLDED item). Please bring ...

With the new payment method update it is now asking for the CVV# for debit or credit cards and there is not an option on the form to add it.

Primrose plans to offer credit card surcharging functionality in Q2 2025. I suggest allowing center owners to opt-in to surcharge through a self-service model, similar to how Stripe integration currently works in Procare Online. Key Features: Surc...

Integration with Tuition express has been riddled with issues from fathom charges to no charges on accounts as well as charging the non-preferred card on file. When customer support is contacted the hold time is 1-2 hours. Totally unacceptable. Se...

Where is the info for 2025.16.1? Procare is terrible at letting customers know when an update is going to happen. Since switching to your cloud, we have had nothing but issues. Awful experience.

Please update the decline error message in Online for ACH failures that occur when the system is unable to connect to Tuition Express (TE). The current message should be revised to clearly indicate that the failure is due to a connection issue wit...

We use to receive emails from the declined auto charges however, that has been changed, and we no longer do. This feature was super helpful to see which families we needed to focus on regarding declined payments. We currently have over 250 familie...