Douglas County School District had a family create a new family account back in May 2025 but somehow they registered for base registration at two separate locations. Unfortunately, we do not currently have any tracking available to prove exactly w...

When a user is creating a new calendar event, the date-picker displays a monthly calendar beginning with Monday and ending with Sunday. This is confusing for those who are expecting the traditional Sunday through Saturday display. Suggestion is to...

Wisconsin Youth would like to there to be an enhancement to the immunization report found under reports>child>immunization report would also pull the child's unique DCW ID in addition to all the other information

During registration, parents are leaving programs in their carts, which take a spot if there is a capacity set to the room/program. Also, if the room/program reaches capacity while it is still in a parent's cart, they are able to register into the...

Comment field Entries are not removed after saving Parents in portal are removing details in the comment field under the Personal Tab, but these changes do not remain after saving. Customer would like for this to be addressed in the future since t...

6 Digits is difficult for most families to remember and often requires Staff/Admin to intervene. We have transitioned many customers from Desktop/Online FE to SCW Insites and it creates a much more difficult transition if the PINS cannot be auto-p...

Because calendar entries are entered manually, parents with notifications enabled receive an alert for each event. The school enters calendar events for the entire schools year so this is a lot of notifications. Customer would like a way to tempor...

Customer currently uses the Corporate school account to create all communication templates, which schools can then pull into their own accounts. This helps avoid duplicating work across accounts. Customer would like a way to do something similar w...

Currently the Arizona DES SignIn/SignOut Report is not pulling parent names when they sign in/out if the child is attending a room at another center that is not listed as their family center. However, contact sign in/out do show no matter the fami...

Parents struggle to log into the inSite Parent app and in turn contact center administrators for assitance. Persistent passwords, facial IDs or fingerprint scans would modernize the inSite apps and make the parent experience much better