We are now required to stack the billing with agency payments. The children need to be in the same classroom, for the same days, with 2 different schedules. This is to allow one agency to cover the morbning, and the other to cover the afternoon. C...

Caller suggested an option for 35-hour (one hour of sick PTO for every 35 hours worked) in accordance with new MI state laws; Ticket number 01594627

Kiddie Academy reported that during the initial enrollment process when a child's record is being configured/setup (enrollment status, relationships, billing box, schedule, etc.), some items can be missed or forgotten which has downstream impacts ...

The seperation of the classroom and office chat in the engagement app has created additional work on our parts in handling parent communication.

On the MyProcare registration form, you can add a gender selection. However, there are only 2 options. Customers would like to see "prefer not to say" or "other" as a 3rd option. This would make the form more accessible and useful for centers.

The Tuition Express Authorization Form that some centers use to gather CC information from parents does not have a field for the CVV. The new hpp_profile update in Desktop now requires the CVV for stored cards, so centers are not able to get the n...

Procare Desktop now allows for more than one payment method to be saved to an account.Customer would like the ability to split parent recurring payments without having to create separate family Desktop accounts.Current Process for split payments: ...

Being able to assign specific fees to schools and have them show up in reporting appropriately would certainly be something pretty substantial that we would need.We do have some schools utilizing different fees and just like discounts, we would ju...

I would like an option to not notify parents of everything throughout the day and instead send an end of the day report. I would like to just approve pictures to send those home during the day. You need to give the center the control of what is se...

Douglas County School District had a family create a new family account back in May 2025 but somehow they registered for base registration at two separate locations. Unfortunately, we do not currently have any tracking available to prove exactly w...