Just called for tech help. Wait time is 79 minutes. Unacceptable for the amount of money I pay each month to ProCare. Please implement a call-back service to your customers.
it would be nice to have a better layout of the email and text message functions. for the email platfom there is alot going on and it would be better to choose by maybe the department or a type of filter similar to like how the filter feature is i...
Thank you for your quick response and for clarifying how the POS Transactions currently pull payer information. I understand now that the processor only reflects the payer’s name, and that reconciliation relies on matching parents to their child’s...
Parents should be able to give consent for a child to attend specific trips through the app or My Procare. Just like the re registration click on the child you would like to register and be able to pay for the trip.
Make Procare compatible with Windows 11 running on an ARM
My work-issued computer is a MacBook Air with the M2 chip. I have the most updated Parallels software (subscription) running Windows 11. I am unable to download and use the Procare Desktop software, which I need access to for work, as it's running...
I just spent one hour and 44 minutes to get the following solution: "wait until tomorrow and then the problem will be fixed." I waited 70 minutes in your queue and then another 34 for Ulugbek Samadov to supply the above. I called because parents a...
Although it seems to be a convenience to auto process once you have swiped during POS, it is not. This leaves room for error if the parent is not wanting to pay the account balance in full. It does seem easy to just change the amount, but in insta...
The ability to notify families when the credit card on file is nearing expiration is required. Will the transition away from Tuition Express include this as a "built in" feature of Procare for families who sign up for automatic recurring payments?
It would be great to be able to access newsletters that have been posted from the app. Many times, those are sent out with information for the future. I find it that it is hard for parents and staff to look back through emails to find the newslett...
Many of our families do not speak English. We would like enrollment information (MyProcare) to be available in more than one language. I was told this is not possible at this time: From: Taylor Swaney <support@procaresoftware.com> Sent: Wedn...
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