If a customer accidentally adds more than one upload, there is not a batch way to clear the uploaded duplicates. Implementation either has to create the customer a new account or we have to remove the duplicates.
In the app parents are able to individualize their settings and notifications, but when they login to connect from a computer they do not have those same options. Some centers have parents that do not have access to smart phones but do not want to...
Add Tool tip to Define (Month) in days when setting up Immunization reminders
If setting up a reminder for many months out ex 60 months you lose 5 days a year so that is 25 days over that span so the date listed for the due date appears to be off by a month since the customer is expecting it to have the day of the month the...
Ability to build a form in the site. Client thought that was what it would be, she is disappointed she has to build a form on another platform and then upload here. Thought there would be an ability to build a form like the registration form build...
Parent Engagement clients really struggle during set up as they have to wait for all new info to sync. Please provide a way clients could manually force a sync on the PE.
If you go to the School Settings > General Settings on the staff side there are links to Help Articles under a Learn More link. On the Parent's website view could you put the guides for Documents for Parents in a Learn More link on the document...
Allow rejected documents to be corrected, not recreated.
Clients report that if they reject documents, that clients have to start completely over. This creates a lot of work for families and center admins/owners are fielding angry phone calls. Please allow rejected documents to be modified and resubmitted.
Apparently there are some options available on the Procare App that differs on Android and Apple devices. Please ensure that any option available on the app is available for all devices. This causes confusion for clients and for us. I had a client...
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