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Desktop User Suggestions

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Please remove the cards we do not accept from myprocare.com

We do not accept American Express or Discover. Showing these as an option creates confusion and frustration for our families
Guest 3 months ago in Desktop User Suggestions 0

Network Door Controller

We have experienced multiple failures with the Network Door Controller resulting in unacceptable user experience for enrolled families. Attempts to resolve have been unsuccessful, with Support indicating a need to purchase a new unit each time. I ...
Guest 3 months ago in Desktop User Suggestions 0

Develop an audit trail for changes made to the billing box.

On occasion my billing box has been changed to allow parents to pay a different amount than what is supposed to be charge. I would like to know who changed it. I am aware of the ability to grant and deny access to the billing box.
Guest 6 months ago in Desktop User Suggestions 0

Making it easier for families is very important, so we suggest that parents are able to only have to access ONE platform (app preferably).

Families are confused about needing to register for the app and the myProcare separately. It would be extremely helpful if families only had to access the app to do everything they need (enter emergency contacts, pay tuition, etc.).
Guest 3 months ago in Desktop User Suggestions 0

Saved email template for customer statement (in desktop)

Our facility does weekly billing for tuition. After posting to the family ledgers, I send a customer statement to the parents to notify/remind them of the balance that will be charged at the end of the week. In the pop-up box, there is an option f...
Guest 3 months ago in Desktop User Suggestions 0

more batch uploads and importing of information

Right now I'm trying to add a 10% discount to many families billing box which the system will not allow me to do as a batch - I can only add a dollar amount. So now I need to either go in to each families billing box and adjust the line or come up...
Guest 3 months ago in Desktop User Suggestions 0

Profile pictures

Please make desktop and online photos transfer to the app. As well as the primary and secondary pickup phone numbers. This would be super helpful when using the app to identify parents faces and grabbing the app for emergencies.
Guest 3 months ago in Desktop User Suggestions 0

Merge allergies from Procare Desktop to Engagement App

Have the option to migrate allergies from Procare Desktop to Engagement App
Guest 7 months ago in Desktop User Suggestions 0

I am suggesting that when reports are created in Data view that there should be access to both parent's e-mails to use in reports.

I have to create e-mail reports by classroom. Some parents are divorced. My suggestion is either to allow access to both parents in these reports or allow multiple e-mails in the child's information because that where the e-mail reports are genera...
Guest 4 months ago in Desktop User Suggestions 0

I understand that my procare is available to make payments separate from the app but it would be much more efficient and convenient for parents to pay "within" the app. Even if there was a link to my procare from the app that would be great. Rather than having to fermenter the link to make a payment. Yes they can bookmark it but not everyone is tech saavy in that sense.

Parents would find it more efficient to be able to make payment and get them to use the app more. I strongly suggest that the ability to pay in the app be implemented to increase parent usage. Yes, being able to interact with the center and check...
Guest 4 months ago in Desktop User Suggestions 0