Ideas

A recent change to expose immediate credit card failures on the ledger has unintentionally caused ACH transactions to display as failed when the issue was simply a lack of response from Tuition Express (TE), not an actual payment decline. These “p...

Details: We would like the ability to control whether payment failure emails are sent and to whom they are delivered. Ideally, this would be implemented as a toggle or settings option allowing users to: Enable or disable the sending of payment f...

Currently, when hovering over the red “!” indicator next to a failed payment on the ledger, the tooltip only displays “Payment Declined.” This message is too generic and does not distinguish between legitimate payment failures and internal communi...

TuiitionExpress/MPC used to alert us to failed payments that cleared a parents' account but did not post to the ledger. Either through the portal online, or via email, or even through TE reporting (where you could see a BOLDED item). Please bring ...

We used to allow email notifications for zero invoices and because some customers complained their parents were complaining about the number of emails being sent, we disabled the ability to send zero invoices-despite the toggle that could have bee...

Please check out Brightwheel's billing on Youtube. The billing is great!

We should be able to copy from another area and paste into the procare app.

On hold for 4 + hours today then disconnected, called back several hours later listed aas 3182 in the Que. disconnected after 20 minutes

Family Data edit should appear on another user without having to log out and then back in.

As of right now we are only given the option to verify through text message. There should be another option like email. People may lose their phone, or it could be damage or disconnected. There needs to be another option for verification.