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Emergency Contact Report

It would be amazingly helpful if there was a report that could be pulled containing all of each child's emergency contacts- not just the parents.
Guest 19 days ago in Desktop User Suggestions 0

Use Acct Key on POS statements

Searching for parent and grandparents that have different last names than the account is under is very time consuming and changing it without notice or a way to change the report is really frustrating. You have made and already long process even m...
Guest 20 days ago in Desktop User Suggestions 0

Fix Credit Card

Please fix the credit card update. It is very time consuming to have to type in Credit Cards by hand. We are typing them in but if this is not fixed I will be forced to find a credit card friendly way of taking payments.
Guest 20 days ago in Desktop User Suggestions 0

Remove the "Add Verification Method" Pop-Up Window

When we add a new user to Procare and they decline the 2 step verification, they are still continuously hounded to setup 2 step. And since Procare continuously logs out every 15 min, they have to click the "Remind Me Later" button 20+ times a day....
Guest 21 days ago in Desktop User Suggestions 0

Parent Refunds

We used to have the ability to refund a parent payment through te.com, but now the center's refund options are limited to POS transactions with a negative amount, which requires the card to be present or the card information entered manually. Sinc...
Shannon Nowak about 1 year ago in TE Transactions / Center Daily Tasks 0 In Review

Negative POS payments

Is there a way to block or limit the ability for negative amounts to be entered into the payment amount box when parents (or staff) are preparing (via ledger or check-in) to pay on their account? Often it appears that balances come over pre-filled...
Guest 22 days ago in Desktop User Suggestions 0

POS Transactions "View Declines" Option

Add a "view declines" option for the POS Transactions report so customer can view successful and declined POS payment in one report. This would help larger customer not have to run two reports for each of there schools to see which POS payment whe...
Liam McCarthy 6 months ago in TE Transactions / Center Daily Tasks 0 Future consideration

Update Parent Authorization Form for ACH

With the new payment method update it is now asking for the CVV# for debit or credit cards and there is not an option on the form to add it.
Guest 23 days ago in Desktop User Suggestions 0

I suggest someone from office try the customer support and see if they are able to get thru. I have been trying for 3 days now.

No description provided
Guest 23 days ago in Desktop User Suggestions 0

Fix the system.

Integration with Tuition express has been riddled with issues from fathom charges to no charges on accounts as well as charging the non-preferred card on file. When customer support is contacted the hold time is 1-2 hours. Totally unacceptable. Se...
Guest 26 days ago in Desktop User Suggestions 0