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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Making it easier for families is very important, so we suggest that parents are able to only have to access ONE platform (app preferably).

Families are confused about needing to register for the app and the myProcare separately. It would be extremely helpful if families only had to access the app to do everything they need (enter emergency contacts, pay tuition, etc.).
Guest 12 months ago in Desktop User Suggestions 0

Saved email template for customer statement (in desktop)

Our facility does weekly billing for tuition. After posting to the family ledgers, I send a customer statement to the parents to notify/remind them of the balance that will be charged at the end of the week. In the pop-up box, there is an option f...
Guest 12 months ago in Desktop User Suggestions 0

Adjusted Payment Post Dates

Kiddie Academy uses ledger lock to close their books every Friday. When Payments are made by families over Saturday and Sunday, they are posted to a 'closed' week which causes them to have to reopen their ledger for that time period. Ideally they ...
Jesse Hartman 12 months ago in Procare Desktop / Enterprise Support 1 In Review

Viewing non linked sibling ledgers from app

If a parent is paying for multiple student's services and those students are not siblings (meaning they are not linked) parents should be able to view both ledgers from the app just like they are able to view from online. There is no way to switch...
Marissa Ryan almost 4 years ago in Online Ideas Workspace / OL - Billing & Accounting 2 Already exists

Ability to change wording in invoice email

Customer does not use TE because they are affiliated with a church that uses its own payment processor. The wording that goes out on the invoice email to parents is very confusing, because it prompts them to pay in the app, which they don't do. Th...
Shelby Hansen about 4 years ago in Online Ideas Workspace / OL - Billing & Accounting 0 Future consideration

more batch uploads and importing of information

Right now I'm trying to add a 10% discount to many families billing box which the system will not allow me to do as a batch - I can only add a dollar amount. So now I need to either go in to each families billing box and adjust the line or come up...
Guest about 1 year ago in Desktop User Suggestions 0

Profile pictures

Please make desktop and online photos transfer to the app. As well as the primary and secondary pickup phone numbers. This would be super helpful when using the app to identify parents faces and grabbing the app for emergencies.
Guest about 1 year ago in Desktop User Suggestions 0

Custom Data View - Billing Box Activity

Customer maintains a fee assistance program and the fees are tied to unique IDs that are created and maintained in a third party platform. The unique ID that they are using from their vendor has been applied to child records within Desktop in the ...
Jesse Hartman about 1 year ago in Procare Desktop / Internal Facing 0 Will Not Implement

Billing Box import utility

Customer maintains a fee assistance program and the fees are tied to unique IDs that are created and maintained in a third party platform. The school district is going to be implementing an automated process by which families can apply for fee ass...
Jesse Hartman about 1 year ago in Procare Desktop / Internal Facing 0 Will Not Implement

Customizing of type of student

It would be good to be able to customize the type of student in Procare. Sales will sell an adult day care and everything is referred to as child. It can't be changed. A drop down in settings to adjust that would also be beneficial.
Tricia Mearns about 1 year ago in Online Ideas Workspace / OL - School Settings 0 Future consideration