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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Course typo

In the course Child Development 2-5 years, lesson 4 there is a typo. Wine should be Whine
Alison Eves 2 days ago in Professional Development / Course Content 0

Create a TE Report to see Future Scheduled Batches

With the new TE Batch functionality, batches can be scheduled in the future and will generate an error if they are modified within 15 minutes of their scheduled submission time. This is problematic because the only place in the front-end where the...
Preston Holden 2 days ago in Procare Desktop / Internal Facing 0

Expiring Payer Cards Notification/Report

Centers currently have no reliable way to track when payer credit cards are about to expire. While there was previously an "Expiring Cards" report in TE.com, it often failed to show accurate or relevant data, leading many centers to stop using it ...
Shannon Nowak 18 days ago in Procare Desktop / External 0

Update Password Reset Email Wording

The password reset email currently instructs users to "reach out to the team" if they did not initiate the reset request. However, there is no meaningful action customer-facing teams can take in these cases beyond informing the client that anyone ...
Tessa Robinson about 2 months ago in Online Ideas Workspace / OL - Notifications / Other 0 Future consideration

Update the "Name on Card" field validation in Online to require both a first and last name before allowing the user to save the payment method.

Summary: Currently, when setting up a payment method in the Online platform, the "Name on Card" field only requires a single name (e.g., just a first or last name). However, this field is passed directly into BAM, which requires both a first and l...
Brian Bistline about 1 month ago in Online Ideas Workspace / OL - Billing & Accounting 0 Already exists

Online KinderSystems Integration Error Surfacing in the UI

In Support, we have received over 150 calls since 2024 regarding KinderSystems sync errors, where the customer cannot tell what is causing the transmission or matching error. They are presented with a generic "Error" with no way to validate what t...
Shannon Nowak 2 months ago in Online Ideas Workspace / Other 0 Future consideration

Custom Report - Attendance/Roster Discrepancy

Customer Funded Queue Customer uses a Tracking Item category to determine the number of days they bill a child for. It is configured to have options for various combinations of weekdays, representing the days. They are asking for a custom corporat...
Jesse Hartman 4 days ago in Procare Desktop / Internal Facing 0

Compatibility with Surface Pro Snapdragon Processor

We are reaching out with two critical concerns that are affecting our daily operations and overall parent satisfaction. 1. Compatibility with Surface Pro Devices We recently upgraded our computers to the latest Microsoft Surface Pro models, which ...
Guest 4 days ago in Desktop User Suggestions 0

Add Last Payment Date to A/R Aging Report

This will be helpful when it comes to collections purposes.
Kevin Vergel-De-Dios 4 days ago in SCW 0

Remove Pay Now Button for Desktop + Engage if Engage Payments are not enabled

Customer does not have Engagement Payments Enabled.Parents still have a Pay Now ButtonClicking the button leads to"Your school (XXXXX) does not currently accept online payments (ACH or CC) through Procare".Customer would like the button removed wh...
Beth Carlin 4 days ago in Online Ideas Workspace / OL - Billing & Accounting 0