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MyProcare recover deleted families

Customer has requested an ability to 'recover' families who are accidentally deleted from the myprocare import screen (either new families or for reregistration). Currently user error forces customers to have parents fill out a new family sign up ...
Jesse Hartman almost 2 years ago in Procare Desktop / Enterprise Support 0 Will Not Implement

Silent install option for Procare Desktop installation .exe

Customers are requesting automated deployment of the Procare Installation .exe. With enterprise customers who are growing quickly, manually running the installer is not feasible or efficient for them. They are looking for an MSI installation file ...
Rose Wasserman over 2 years ago in Procare Desktop / Enterprise Support 0 Will Not Implement

Merge Letter for Vaccines

Kiddie Academy Kent Island - 35347264 Customer is very interested in having a merge letter created that provides parents name, child's name, and vaccine(s) due. They would like to be able to send this to parents and it show all of the immunization...
Jesse Hartman over 2 years ago in Procare Desktop / Enterprise Support 0 Will Not Implement

Weekly query/job needed to look at ach transactions for fraud markers

Due to a fraud action by a customer using ACH via TE, we will need to have a weekly job ran that scrapes all ach transactions and looks for ach rejects with the following characteristics. Rejects for: No Account, Invalid Account exceeding 35% of a...
Jason Tarrant over 2 years ago in TE Transactions / Operational Efficiency 2 Future consideration

Allow CVV validation for card on file payments

To add a layer of security, enable integrators to collect and pass the CVV on transactions where a stored payment method was used. Submitted via David B
Jessica Flitcraft almost 5 years ago in TE Transactions 0 Future consideration

Agency Payment Comment Field Enhancement

Endeavor Schools 95003907 Customer has requested an enhancement to the 'comment' field in the Agency Payment screen, that the width of the field be widened in order to display the full text in the comments.
Jesse Hartman over 2 years ago in Procare Desktop / Enterprise Support 0 Will Not Implement

Improve Enrollment Status Sync through Tadpoles Extra

Kiddie Academy Tadpoles extra does not allow for future enrollment dates to be saved ahead of time if the student is already attending. If a currently enrolled student has a future break recorded on their enrollment status it will cause the studen...
Owen Carlson over 2 years ago in Procare Desktop / Enterprise Support 0 Will Not Implement

Enable centers to receive chargeback notifications when Fax # in unavailable

Request received from Implementations 6/24: The FAX number on the MSA is not a required field and often centers do not have a fax. When a center does not enter a FAX number on their MSA, it use to automatically default to our 541-858-7008 fax. Tha...
Jessica Flitcraft over 5 years ago in TE Transactions / Procare Cust Support / Reduce Resources to support TE 0 Future consideration

Add Audit trail (user) capabilities for BAM

This is additional audit capabilities so we can see who was the last to make changes within BAM
Mari Triphahn over 2 years ago in TE Transactions / Operational Efficiency 1 Future consideration

Reconsider PA-DSS requirement

Currently, TE users are required to accept the PA-DSS terms and conditions on an annual basis in order to continue processing, we would like to reconsider how we handle this requirement to reduce support calls and streamline the processing experience
Mari Triphahn over 2 years ago in TE Transactions / Procare Cust Support 0 Planned