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Procare Desktop Extra – Transmission of Absences

We are requesting an enhancement to the Procare Desktop Extra for Kindersystems. Currently, the Extra handles the matching of children and the transmission of attendance. The state of Arizona requires the ability to transmit absences using the Ext...
Gregory Wilson 7 days ago in Procare Desktop / External 0

Customer would like to be able to set a schedule that repeats across multiple days

BAM 97483501 - Customer would like to be able to set a schedule that repeats across multiple days
Pam Littleton 4 days ago in Online Ideas Workspace / OL - Sign In & Attendance 0

Customer would like the option to just save calendar events instead of sending parent calendar notification.

BAM 40943143 - Customer would like the option to just save calendar events instead of sending parent calendar notification.
Pam Littleton 4 days ago in Online Ideas Workspace / OL - Calendar 0

Customer would like to be able to copy the active registration form to a leads registration form

BAM 75714494 - Customer would like to be able to copy the active registration form to a leads registration form
Pam Littleton 4 days ago in Online Ideas Workspace / OL - Leads 0

QB OL - surcharging enabled so payments come through with fees and don't match with invoices

BAM 28049619 - QB OL - surcharging enabled so payments come through with fees and don't match with invoices so he needs payments to come through matching what TE paid his bank (payments reported in QB on a batch basis)
Pam Littleton 4 days ago in Online Ideas Workspace / OL - Billing & Accounting 0

Linked Refunds - Allowing CC and ACH Refunds through the Deposit Report

Childcare centers often need to process parent refunds as part of their routine accounting tasks. Currently, in Procare Desktop, navigating to Deposit Reports > Modify Batch presents a message (see attached screenshot) that may give users the i...
Shannon Nowak 3 months ago in Procare Desktop / External 0

Update delivery status for newsletters to align with lead communications

We would like to request an enhancement to the way newsletter delivery status is displayed in Procare. Currently, when a newsletter is enqueued for background sending, the front end immediately shows it as "Sent." However, this is misleading, as t...
Brian Bistline 4 months ago in Online Ideas Workspace / OL - Newsletters 0 Future consideration

Expiring Payer Cards Notification/Report

Centers currently have no reliable way to track when payer credit cards are about to expire. While there was previously an "Expiring Cards" report in TE.com, it often failed to show accurate or relevant data, leading many centers to stop using it ...
Shannon Nowak 4 months ago in Procare Desktop / External 0

Online KinderSystems Integration Error Surfacing in the UI

In Support, we have received over 150 calls since 2024 regarding KinderSystems sync errors, where the customer cannot tell what is causing the transmission or matching error. They are presented with a generic "Error" with no way to validate what t...
Shannon Nowak 6 months ago in Online Ideas Workspace / Other 0 Future consideration

Update Password Reset Email Wording

The password reset email currently instructs users to "reach out to the team" if they did not initiate the reset request. However, there is no meaningful action customer-facing teams can take in these cases beyond informing the client that anyone ...
Tessa Robinson 5 months ago in Online Ideas Workspace / OL - Notifications / Other 0 Future consideration