Users can feel misled when looking at the Communication tab in the family portal as is. Naturally, they would expect to see historical emails stored on that tab or announcements since it is labeled as Communication. Right now that tab is meant for...

At this time in the Desktop to Engage platform if an Enrolled student's status is changed to another status, for example Inactive or Graduated, a parent can no longer view the historical information available for the child like Billing and Photos....

Existing Report is by Family Center. Des Moines is requesting one that works by Program Center instead

Requesting a custom report that would enable them to pull headcount per child on a yearly basis. Currently use Monthly Attendance-Actual report, adding columns to this report for student IDs would help their reporting. Need to add an ID field to a...

We received a request that the Payments -> Payments/Adjustments export report could include a column that could tell the center the period the payment applied to.

Client asking why it will allow her to update the staff email on Parent Engagement but it will sync back to the email on DT. Client would like to see the information clearly identified when it syncs to PE. Does not understand why we added the lock...

If a family's family center needs to be changed, it is not possible to make that change if the family account is set to Auto Pay

A lot of times families register to secure a spot, but need a subsidy approval before actually attending. Subsidy approval can sometimes take a while so we would like to able to put the child in 'Subsidy' status, but still considered inactive so t...

As of right now, you only have the option to 'Save to Wait List' when the room setting 'Place Into Waiting List' is set to YES. However, a room can also switch to a Wait List when capacity is reached. When an admin is manually adding a kid into a ...

This will be helpful when it comes to collections purposes.