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Procare Desktop

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Myprocare Cache Busting - Force cookie refresh for all devices in regular periods

Myprocare.com regularly has issues with user logins and Hold That Pose errors related to invalid cookies. This is a frequent cause of Support calls and leads to a poor customer experience, especially because the service is primarily used by Parent...
Preston Holden 29 days ago in Procare Desktop / Internal Facing 2 Needs More Information

MESSAGE WINDOW - Cancel/Edit any processing fees Message - After Cancelling/Modifying batch

When centers cancel or modify a batch, it would be helpful if the system would remind the current user cancelling/modifying the batch, to cancel/modify any card processing fees if the center is surcharging. This would help remind clients to cancel...
Javier Madera 4 months ago in Procare Desktop 1 Will Not Implement

MyProcare - ability for corp accts to turn on/off payments for individual centers

Montessori Kids Universe has all locations on one IKN, but found out that turning on/off payments for MyProcare is all or nothing. Some of their schools want it and some don't, but they're not able to do this because of the settings. It would also...
Shelby Hansen 11 months ago in Procare Desktop / External 0 In Review

Provide Archive of Print Electronic Agreement

Customer would like access to previously completed Recurring Payment Forms. For example, if a Chargeback is submitted, but it was in regards to the 2nd to last card where they filled out the electronic form and not the current card where they fill...
Beth Carlin 5 months ago in Procare Desktop / Internal Facing 2 Will Not Implement

Restore the kick functionality for API licensing

It only works for Legacy licensing, which is going away. This is found menu item Supervisor Utilities->Licensed Connection
Austin Branham 6 months ago in Procare Desktop / External 3 Will Not Implement

Add email field to setup wizard System Supervisor profile

When creating the first non-Admin system supervisor there's no place to include an email. This means that when we go to sync engagement functionality the primary user's profile doesn't attach to the profile from DT leading to attendance issues. We...
Courtney Iversen 7 months ago in Procare Desktop / Internal Facing 0 Planned

Staff Time Card/Attendance Sync

Many customers are needed the Staff time and attendance to sync between Family Engagement and Procare Desktop exactly like it does with the children. This would include SISO's using App with Pin or QR code synching to DT. This would also include S...
Elliott Tarrant about 2 years ago in Procare Desktop / Internal Facing 1 Planned

Prevent MyProcare duplicates in one school from stopping login to another school

When a parent is setup for MyProcare logins at multiple schools, an issue at one school prevents logins to all other schools. Often this could be at a school the parent no longer has involvement with and we need to reach out to a school that has n...
Justin Cook over 2 years ago in Procare Desktop / Internal Facing 1 Planned

Allow MyProcare users to resume an incomplete Re-Registration session

Retain the data from a Re-Registration session if the user either voluntarily leaves the session or is disconnect. When they return to Re-Registration they can resume the session where they left off.
Justin Cook 12 months ago in Procare Desktop / Internal Facing 0 Future consideration

Enhancement to IKS extra / LIB

The underlying issue is that the customer uses IKS in order to import registrations into Myprocare, but when they do so all of the imports arrive with the same time/date, so they are unable to prioritize the registrations in the order they were re...
Jesse Hartman about 1 month ago in Procare Desktop / Internal Facing 1 In Review