Online Ideas Workspace

When searching for Procare and clicking the "login" link from Google, users are redirected to a Primrose-specific login URL. This appears to be a sitelink issue where Google is displaying an unintended URL in search results. To address potential u...

We would like to request an enhancement to the way newsletter delivery status is displayed in Procare. Currently, when a newsletter is enqueued for background sending, the front end immediately shows it as "Sent." However, this is misleading, as t...

In Support, we have received over 150 calls since 2024 regarding KinderSystems sync errors, where the customer cannot tell what is causing the transmission or matching error. They are presented with a generic "Error" with no way to validate what t...

The password reset email currently instructs users to "please contact us [the Procare Solutions team]" if they did not initiate the reset request. However, there is no meaningful action customer-facing teams can take in these cases beyond informin...

11/20/25 BAM51442056 - immunizations syncing from DT to FE

Primrose School of Winter Springs is looking for a report that is similar to the Parent Connection > Daily Activity > "Activity Summary" page that is transitioned into a PDF or Excel sheet to be able to show their teachers how many of each a...

Schools want a Chat for Tuition Express - have hard time getting through on the phone, and poor email response time.

Remove the hardcoded 'Thank You, <user>' message when sending a Document request

Add a checkbox/warning when a staff tries to remove a sibling, informing them that all transactions will be removed from the sibling that is removed.

The calculated balance amounts displayed on the Amount Unpaid and Amount In Process filter buttons within the Billing section are not updated in real time. This delay has led to confusion and mistrust among hundreds of customers who rely on these ...