We have no insight into who changes/edits parent autopay accounts. This has caused parents questioning certain charges going through. But we have no way to identify if the family changed their information or if an Admin changed it.

parents changing from one type of service to another. When the parents change, it ends up skewing our attendance numbers. For example, if they were originally enrolled in full time care, but then decide they want to change to drop-in care. When th...

Currently our schools are able to save PRAs without selecting a rate for all classrooms setup with the "Event" Classroom Type. We have noticed there are some PRAs setup which do not have a rate, families are not being billed for the classroom and ...

We require a report that can list active, scheduled children with court orders and restrictions.

When entering a child's schedule, it is not uncommon to make an error and select dates in a different year. It would be great if you can set an alert "please note this schedule is more than 30 days old".

Since taking away the choice of charging upon approval it makes it hard for us to refund families who are not accepted into the program. Families were charged upon registration for summer even though the program couldn't accept them. We are not ok...

When parents select days off the parent managed calendar, no sponsors come through as selected on the child's PRA which is causing the system to only bill the one guardian. There is currently no setting or config that would allow the system to aut...

Request to have a version in Excel so we can filter certain criteria.

Add State or Subsidiary behind the location

On the family notes section, it is time stamped, but if it could also add the user that made the note