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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.

Ideas

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POS Transactions "View Declines" Option

Add a "view declines" option for the POS Transactions report so customer can view successful and declined POS payment in one report. This would help larger customer not have to run two reports for each of there schools to see which POS payment whe...
Liam McCarthy 4 months ago in TE Transactions / Center Daily Tasks 0 Future consideration

Parent Refunds

We used to have the ability to refund a parent payment through te.com, but now the center's refund options are limited to POS transactions with a negative amount, which requires the card to be present or the card information entered manually. Sinc...
Shannon Nowak 11 months ago in TE Transactions / Center Daily Tasks 0 In Review

Students marked as inactive but have an active PRA

Sometimes students are accidentally marked as "inactive" when they have an active PRA. In this sutation, they do not show up on reports. Can the system alert the user when this occurs with a student?
Mike Mercer 22 days ago in SCW 0

Refunds Overview

OL sites inquire why they can only refund payments made in the OL software going back 90 days. These types of questions usually arise when trying to refund a registration payment. When a fee cannot be refunded, we advise the client to write them a...
Johnny Colvin 11 months ago in TE Transactions / Operational Efficiency 0

Add Invalid Transactions to the ACH Returns/Credit Card Declines Report

On the POS Transactions page of TE.com it will show transactions labelled as "Invalid" in addition to declines when the View Declines box is checked. However, these invalid transactions don't show on the ACH Returns/Credit Card Declines or any oth...
Liam McCarthy 5 months ago in TE Transactions / Center Daily Tasks 1 Will Not Implement

Add status and withdrawn access to Student Child Directory Report

Adding status information to the student child directory report would be very helpful in marketing efforts. Adding the parent address would also be useful
Mike Mercer 29 days ago in SCW 0

Payment reconciliation feature enhancement

Payment Reconciliation feature enhancement requests: If a transaction has already been manually added to the ledger, it cannot be removed from the reconciliation screen. To clear out, they have to search for different dates and remember not to add...
Johnny Colvin 11 months ago in TE Transactions / Center Daily Tasks 1 Will Not Implement

Attendance API write access

Cadence would like write access to our Attendance API
Mike Mercer 4 months ago in SCW 0 Planned

Brightpath - Need Camp Fees and Registration Fees to Work Like Tuition Fees On Netsuite Subledger when Transferring Fees to Subsidy Ledger

Brightpath has a Netsuite Subledger custom report we wrote for them. They would like Camp Fees and Registration Fees to follow the same logic as Tuition Fees on the report when transferring the fees from the parent ledger to the subsidy ledger. At...
Kevin Vergel-De-Dios about 1 month ago in SCW 0

Sort activities by full date instead of just the month

Under Setup > Program > Full Day > View Semester > Semester 2024 -2025 School Year > Availability/Camp Days. DCSD is noticing that programs are not listing chronologically when sorted by date. The column is sorting alphamerical inst...
Dustin Jones 6 months ago in SCW 0 Future consideration