Ideas

Summary Adding a new profile type similar to Parent/Guardian, which only has access to the payment feature. OR Have the option for 'permissions' with Parent/Guardian profile type, where certain features can be accessible/blocked by user, similar t...

Schools want a Chat for Tuition Express - have hard time getting through on the phone, and poor email response time.

Remove the hardcoded 'Thank You, <user>' message when sending a Document request

Add a checkbox/warning when a staff tries to remove a sibling, informing them that all transactions will be removed from the sibling that is removed.

Customer does not want to allow parents to pay through the app, and have that functionality turned off, but parents still see the 'pay now' functionality in the app even though it's not enabled. Customer would like an enhancement that hides the pa...

Currently, when hovering over the red “!” indicator next to a failed payment on the ledger, the tooltip only displays “Payment Declined.” This message is too generic and does not distinguish between legitimate payment failures and internal communi...

A recent change to expose immediate credit card failures on the ledger has unintentionally caused ACH transactions to display as failed when the issue was simply a lack of response from Tuition Express (TE), not an actual payment decline. These “p...

Details: We would like the ability to control whether payment failure emails are sent and to whom they are delivered. Ideally, this would be implemented as a toggle or settings option allowing users to: Enable or disable the sending of payment f...

Presently, when a center attempts to refund a parent on a charge that is over 90 days old, the error message thrown says "The payment is already refunded" which is misleading and often not even true. This should change something that is more trans...

When parents are submitted a registration form their review page is severely impacted on whether or not there is a fee added to the form. I have attached screenshots showing what the review page looks like for a parent from this QB school account,...