Background Parents using the mobile app can currently tap View Transactions. In some cases, transactions appear, but they are not always accurate because all billing and ledger functions are managed exclusively in Desktop. This can lead to confusi...

We need the ability to be able to change the Convenience Fee valid value label (already can be done) to Technology Fee AND to have that change reflected on payment screens and ledgers and wherever else the label populates. Currently when changing ...

Currently, when hovering over the red “!” indicator next to a failed payment on the ledger, the tooltip only displays “Payment Declined.” This message is too generic and does not distinguish between legitimate payment failures and internal communi...

A recent change to expose immediate credit card failures on the ledger has unintentionally caused ACH transactions to display as failed when the issue was simply a lack of response from Tuition Express (TE), not an actual payment decline. These “p...

Details: We would like the ability to control whether payment failure emails are sent and to whom they are delivered. Ideally, this would be implemented as a toggle or settings option allowing users to: Enable or disable the sending of payment f...

Presently, when a center attempts to refund a parent on a charge that is over 90 days old, the error message thrown says "The payment is already refunded" which is misleading and often not even true. This should change something that is more trans...

Customer expressed that they would like to see enhancements to billing presets: Be able to change the sort order to alphabetical, and/or the ability to manually change the order in which they appear in invoices/recurring plans A way to organiz...

When reports are scheduled in SCW, they are emailed in a zip file. Is it possible to not have the email contain a zip file if it is a small amount of data in the report?

Allow LCW to have daily view into AR Data.

Without Parent Employer filled in we have inaccurate reporting and difficulty identifying employment verification for our Corporate Partnerships. Goal(s) · Increase visibility to where parents/guardians work assisting us with understanding and qua...