Ideas

Background Parents using the mobile app can currently tap View Transactions. In some cases, transactions appear, but they are not always accurate because all billing and ledger functions are managed exclusively in Desktop. This can lead to confusi...

Summary Adding a new profile type similar to Parent/Guardian, which only has access to the payment feature. OR Have the option for 'permissions' with Parent/Guardian profile type, where certain features can be accessible/blocked by user, similar t...

Currently, when hovering over the red “!” indicator next to a failed payment on the ledger, the tooltip only displays “Payment Declined.” This message is too generic and does not distinguish between legitimate payment failures and internal communi...

Multi-site organizations are experiencing confusion when using the Tuition Express Payments by Type report. Although the report header reflects a single location, the output includes transactions from all associated sites. This creates a mismatch ...

A recent change to expose immediate credit card failures on the ledger has unintentionally caused ACH transactions to display as failed when the issue was simply a lack of response from Tuition Express (TE), not an actual payment decline. These “p...

Details: We would like the ability to control whether payment failure emails are sent and to whom they are delivered. Ideally, this would be implemented as a toggle or settings option allowing users to: Enable or disable the sending of payment f...

Allow staff to save a draft of a message, so they can return and complete the message when they are able to do so

Presently, when a center attempts to refund a parent on a charge that is over 90 days old, the error message thrown says "The payment is already refunded" which is misleading and often not even true. This should change something that is more trans...

When parents are submitted a registration form their review page is severely impacted on whether or not there is a fee added to the form. I have attached screenshots showing what the review page looks like for a parent from this QB school account,...

Custom wants to see an overall billing report that shows, by year, information grouped by billing preset. Customers do not have an easy way to report on their revenue organized by the presets that they are charging their families Transaction repor...