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POS Transactions "View Declines" Option

Add a "view declines" option for the POS Transactions report so customer can view successful and declined POS payment in one report. This would help larger customer not have to run two reports for each of there schools to see which POS payment whe...
Liam McCarthy 4 months ago in TE Transactions / Center Daily Tasks 0 Future consideration

Parent Refunds

We used to have the ability to refund a parent payment through te.com, but now the center's refund options are limited to POS transactions with a negative amount, which requires the card to be present or the card information entered manually. Sinc...
Shannon Nowak 11 months ago in TE Transactions / Center Daily Tasks 0 In Review

Ability to track staff PTO/holidays/sick time

BAM 36408873 wants to be able to track staff PTO/holidays/sick time through Procare.
Kelly Kohlhagen 22 days ago in Online Ideas Workspace / OL - Staff Check In & Timecard 0 Future consideration

Need ability to set Staff SISO parameters to adhere to schedules.

Customers would like the option to set Staff clock-in parameters to help them adhere to a schedule.
Chasity Dorsey 12 months ago in Online Ideas Workspace / OL - Staff Check In & Timecard 0 Future consideration

Refunds Overview

OL sites inquire why they can only refund payments made in the OL software going back 90 days. These types of questions usually arise when trying to refund a registration payment. When a fee cannot be refunded, we advise the client to write them a...
Johnny Colvin 11 months ago in TE Transactions / Operational Efficiency 0

Add Invalid Transactions to the ACH Returns/Credit Card Declines Report

On the POS Transactions page of TE.com it will show transactions labelled as "Invalid" in addition to declines when the View Declines box is checked. However, these invalid transactions don't show on the ACH Returns/Credit Card Declines or any oth...
Liam McCarthy 5 months ago in TE Transactions / Center Daily Tasks 1 Will Not Implement

Saved Payment Methods Report

Both Desktop and Online customers request a report that lists the families and their saved payment methods for Processing.
Guest over 1 year ago in TE Transactions / Increase TE Adoption 1 In Review

Payment reconciliation feature enhancement

Payment Reconciliation feature enhancement requests: If a transaction has already been manually added to the ledger, it cannot be removed from the reconciliation screen. To clear out, they have to search for different dates and remember not to add...
Johnny Colvin 11 months ago in TE Transactions / Center Daily Tasks 1 Will Not Implement

Allow staff to see their individual timecard rather than the entire staff's

Allow staff to see their individual timecard rather than the entire staff's (read access)
Pam Littleton 6 months ago in Online Ideas Workspace / OL - Staff Check In & Timecard 0 Future consideration

Customer would like staff to be able to transfer rooms when using the QR code without having to go to the kiosk to do so

BAM 96329000 - Customer would like staff to be able to transfer rooms when using the QR code without having to go to the kiosk to do so
Pam Littleton about 2 months ago in Online Ideas Workspace / OL - Staff Check In & Timecard 0 In Review