Ideas

Multi-site organizations are experiencing confusion when using the Tuition Express Payments by Type report. Although the report header reflects a single location, the output includes transactions from all associated sites. This creates a mismatch ...

Schools want a Chat for Tuition Express - have hard time getting through on the phone, and poor email response time.

Remove the hardcoded 'Thank You, <user>' message when sending a Document request

Add a checkbox/warning when a staff tries to remove a sibling, informing them that all transactions will be removed from the sibling that is removed.

We are interested in having QuickBooks intergrade into ProCare. I was told that ProCare to QuickBooks is an option, but not the other way and we are interested in that. We have a bookkeeper that will be using QB and we would like ProCare to stay u...

Customer does not want to allow parents to pay through the app, and have that functionality turned off, but parents still see the 'pay now' functionality in the app even though it's not enabled. Customer would like an enhancement that hides the pa...

Currently, when hovering over the red “!” indicator next to a failed payment on the ledger, the tooltip only displays “Payment Declined.” This message is too generic and does not distinguish between legitimate payment failures and internal communi...

A recent change to expose immediate credit card failures on the ledger has unintentionally caused ACH transactions to display as failed when the issue was simply a lack of response from Tuition Express (TE), not an actual payment decline. These “p...

Details: We would like the ability to control whether payment failure emails are sent and to whom they are delivered. Ideally, this would be implemented as a toggle or settings option allowing users to: Enable or disable the sending of payment f...

Presently, when a center attempts to refund a parent on a charge that is over 90 days old, the error message thrown says "The payment is already refunded" which is misleading and often not even true. This should change something that is more trans...