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Adjusted Payment Post Dates

Kiddie Academy uses ledger lock to close their books every Friday. When Payments are made by families over Saturday and Sunday, they are posted to a 'closed' week which causes them to have to reopen their ledger for that time period. Ideally they ...
Jesse Hartman 10 months ago in Procare Desktop / Enterprise Support 1 In Review

Report that shows all the Credit/Charge Descriptions that are currently exposed per school on IKN with multiple schools.

Corporate user is looking for a report that shows all the Credit/Charge Descriptions that are currently exposed per school on IKN with multiple schools.
Kelsey Boyd over 1 year ago in Procare Desktop / Enterprise Support 1 Will Not Implement

Parent notifications of changes to ledger

Customer would like to see a feature that would notify payers via email when there have been changes made to their ledger. The business case is that while the customer has the ability to send out a bulk email to families about charges being proces...
Jesse Hartman almost 2 years ago in Procare Desktop / Enterprise Support 0 Will Not Implement

Dayforce integration or API

Customer uses Dayforce as their time and attendance solution, and need to have a connection with Desktop where they can sync attendance data in real time so that the information on their dashboard (engagement) is accurate. Ideally it would be from...
Jesse Hartman 11 months ago in Procare Desktop / Enterprise Support 1 Will Not Implement

Add billing items through schedule templates

Customer wants to add billing lines to schedule templates so when a template is added to a child's record then there are billing lines added at the same time and tied to the schedule. Default line items associated with a schedule template would al...
Jesse Hartman 11 months ago in Procare Desktop / Enterprise Support 0 In Review

Option to auto-email statement upon withdrawal

Customer would love to have an option they can opt into that sends an account statement via email to families on the date of withdrawal. Once an end date is configured on the child's record, if they are the only remaining active child on the accou...
Jesse Hartman 11 months ago in Procare Desktop / Enterprise Support 0 Will Not Implement

Warning when emailing hidden families

Customer would like there to be an alert of some kind within the batch email functionality (either Email Account Statements or Email Accounts) that lets the user know when they are about to send an email to one or more accounts that are marked as ...
Jesse Hartman 11 months ago in Procare Desktop / Enterprise Support 1 Will Not Implement

Batch Delete Billing Box Items

Kiddie Academy franchisee requested that there be a method by which users could batch delete Billing Box Entries. Having to go into each child's billing box to remove old recurring billing descriptions is very labor intensive.
Jesse Hartman 11 months ago in Procare Desktop / Enterprise Support 4 Planned

Time Card Approval w/ Initials

Customer reported a need to have more information on an existing Standard Report inside of Desktop. Report: Employee Data > Time Card > Employee Time Card Approval In the right hand side of the report are three columns under a 'Time Card App...
Jesse Hartman almost 2 years ago in Procare Desktop / Enterprise Support 2 Needs More Information

Third party hardware integration

Customer provided feedback about our current physical access hardware (feedback relevant for both KES and FPR). Customer understands that we are planning to build physical access hardware in the future, but needs a contactless option now. They wan...
Jesse Hartman 12 months ago in Procare Desktop / Enterprise Support 0 Will Not Implement