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Decrease wait times for telephone support calls

I just spent one hour and 44 minutes to get the following solution: "wait until tomorrow and then the problem will be fixed." I waited 70 minutes in your queue and then another 34 for Ulugbek Samadov to supply the above. I called because parents a...
Guest about 1 month ago in Desktop User Suggestions 0

Turn Off Auto Process for Swipe Feature

Although it seems to be a convenience to auto process once you have swiped during POS, it is not. This leaves room for error if the parent is not wanting to pay the account balance in full. It does seem easy to just change the amount, but in insta...
Guest about 1 month ago in Desktop User Suggestions 0

Newsletter Access from App

It would be great to be able to access newsletters that have been posted from the app. Many times, those are sent out with information for the future. I find it that it is hard for parents and staff to look back through emails to find the newslett...
Guest about 1 month ago in Desktop User Suggestions 0

Multi-Language support

Many of our families do not speak English. We would like enrollment information (MyProcare) to be available in more than one language. I was told this is not possible at this time: From: Taylor Swaney <support@procaresoftware.com> Sent: Wedn...
Guest about 2 months ago in Desktop User Suggestions 0

Automatice Billing of late pick up fee

We have established a detailed scheduling system for each child, ensuring that their time at our facility is organized and efficiently managed. In addition to this, we also oversee the billing process, which is determined by a predefined rate for ...
Guest about 2 months ago in Desktop User Suggestions 0

Child pick/up and delivery sheet

Hello We would like to change the bottom of the bus sheets. Please see below. Thank you.
Guest about 2 months ago in Desktop User Suggestions 0

Immunization/Requirement Expiration Date Option

In the state of Florida, wellness checkup date requirements can update at any appointment a child attends, so they change pretty frequently. A customer provided an example that indicated it would be much easier for centers in Florida to track when...
Red Lake about 1 year ago in Desktop User Suggestions 0

Notification When Parents Upload a Document

Currently users are not notified when parents upload documents to student profiles. This is a big pain point with many of my customers and I have received a lot of feedback that they would like to be notified when parents upload documents. Having ...
Jane Ault about 4 years ago in Online Ideas Workspace / OL - Documents / OL - Notifications 2 Future consideration

Adding additional report to Child Specific Reports options

We use the "Child: Information Sheet w/Categories (Landscape)" report almost daily, and aside from the beginning of the school, we are most likely only using it for one child at a time. It would be beneficial to have this report listed as an optio...
Guest about 2 months ago in Desktop User Suggestions 0

Every Child Report should include birthdate and be sortable by birthdate youngest to oldest

The age of the children in care drives so many compliance related decisions...class composition, specified age of class, ratios, etc. The currently clocked in reports in Procare Engage do not include birthdate. Other reports have birthdate but the...
Guest about 2 months ago in Desktop User Suggestions 0