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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Refunds Overview

OL sites inquire why they can only refund payments made in the OL software going back 90 days. These types of questions usually arise when trying to refund a registration payment. When a fee cannot be refunded, we advise the client to write them a...
Johnny Colvin 11 months ago in TE Transactions / Operational Efficiency 0

Add ability to remove payments from Payment Reconcile Tool View

There are times that customer post payments without using the Payment Reconcile toolWhen they are directed by support or development to use the tool, they are left viewing all unposted payments They would like a way to remove payments they have ma...
Beth Carlin 26 days ago in Procare Desktop / Internal Facing 0

Centers would like to be able to search for keywords in messages

For example, if the director was talking about a subject with a parent a week before than they want to be able to search that subject to see who it was with or find around what time that conversation happened.
Jose Arias 26 days ago in Online Ideas Workspace / OL - Parent Messaging 0

Customer would like to turn on auto reply message when parents message school after hours

BAM 52626242 - Customer would like to turn on auto reply message when parents message the school after hours
Pam Littleton about 2 months ago in Online Ideas Workspace / OL - Parent Messaging 0

deactivate mobile functionality when trial expires

When free trials of Online expire the mobile app continues to function as normal (including SISO, parent communications, calendar, etc) meaning these free trial customers are able to continue to use basic functionality indefinitely for free. Examp...
Courtney Iversen 11 months ago in Online Ideas Workspace / Other 0

Add status and withdrawn access to Student Child Directory Report

Adding status information to the student child directory report would be very helpful in marketing efforts. Adding the parent address would also be useful
Mike Mercer 27 days ago in SCW 0

Add Invalid Transactions to the ACH Returns/Credit Card Declines Report

On the POS Transactions page of TE.com it will show transactions labelled as "Invalid" in addition to declines when the View Declines box is checked. However, these invalid transactions don't show on the ACH Returns/Credit Card Declines or any oth...
Liam McCarthy 5 months ago in TE Transactions / Center Daily Tasks 1 Will Not Implement

Delta Sync enhancement

Please enable all relationships to sync over from the Procare Desktop to the Procare Online when running a Delta Sync. Currently, customers have to call in to get these relationships to sync as they usually require a full sync to sync over
Gregory Wilson about 1 year ago in Online Ideas Workspace / OL (PE) - Procare Desktop Connection / OL - Student Data 0 Future consideration

Gender Options: Expand list or make removable

Male, female, and UNKNOWN are alienating. "Other" would also be alienating. We would choose to leave the field blank for all persons, except then "UNKNOWN" presents in the dashboards and appears to be a forgotten field or other mistake in the acco...
Guest 29 days ago in Desktop User Suggestions 0

Fix request: Child windows steal & prevent refocus on parent app

Significant need to be able to have both the timecard and the ledger of a child in an account open at the same time, especially when there are multiple children within the same account. Cannot click ProCare elements outside of ledger or timecard c...
Guest 29 days ago in Desktop User Suggestions 0