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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Wording of a User groups and permission field should be changed to view only

Change requested by a large enterprise client. In desktops user groups and permissions, Under family data and accounting.20:Family Accounting functions >10: Modify Contract billing amount Should be changed to read view only. This change would e...
John Michaels 4 days ago in Data Platform / Platform Improvements 0

User/School Permission for Show/Hide Charge Descriptions

Customer has schools on shared IKNThey want to allow users access to Charge / Credit Descriptions, but they want users to only be able to access and edit/hide for their own locations. If they have access to schools A and B, they can edit and hider...
Beth Carlin 4 days ago in Procare Desktop / Internal Facing 0

Have Payment Allocations Stay Allocated to the Original Fee Regardless if a Credit or a Refund Is Given Afterwards

SCW customers continue to have issues reconciling and accurately seeing where payments were allocated to when running Settlement/Allocation reports or any other Allocation reports. The issue happens when a payment is made on a fee, but then either...
Kevin Vergel-De-Dios 9 days ago in SCW 0

Merchant ID Validation in QueenBee

In QueenBee, a Merhcant ID can be configured to set up the integration with Tuition Express, however it is a free form number entry and can have user error introduced that causes problems downstream. It would be helpful to enforce either a soft ch...
Preston Holden about 1 month ago in Online Ideas Workspace / Tuition Express/Payments 0

Updates to Sign-In Icons in App

The Sign-In Kiosk icon in the app shows a QR Code, but not all schools use the QR Code. The pinpad icon might be clearer since that will always display on that screen. The Parent Kiosk icon in the app shows a pinpad (or maybe it's meant to be tile...
Kelly Kohlhagen 4 days ago in Online Ideas Workspace / OL - Sign In & Attendance 3 Planned

Quickbooks - ability to map ledgers

Users would like a way to map Quickbooks ledgers to Procare ledgers, so that not all transactions come into the same account in Quickbooks. The integration should have an option to map specific charge/credit descriptions to certain Ledger accounts...
Shannon Nowak 4 days ago in Online Ideas Workspace / OL - Billing & Accounting 0

Monthly Attendance Summary Issue

I have a child who has missed several days, however she is still enrolled and scheduled to be here. When I printed the monthly attendance for April, she does not show up at all, as she has not attended since the start of April. This can cause erro...
Guest 5 days ago in Desktop User Suggestions 0

Roseville - GL Export (Oracle) CSV Edit Request

The GL Export (Oracle) CSV report was written for Roseville and appears that it is only currently available in their account (unless enabled for other customers). They recently did a GL code overhaul and are requesting that column B be hardcoded w...
Kevin Vergel-De-Dios 5 days ago in SCW 0

Returned ACH notification email

Customer wants to receive email notifications from Tuition Express when an ACH transaction is returned or fails to post, so that he has better visibility on what is going on with the payments he is receiving from parents.
Jesse Hartman 8 days ago in TE Transactions / Operational Efficiency 0

Credit Card Surcharging Opt-In for Primrose Locations

Primrose plans to offer credit card surcharging functionality in Q2 2025. I suggest allowing center owners to opt-in to surcharge through a self-service model, similar to how Stripe integration currently works in Procare Online. Key Features: Surc...
Zachary Keith 2 months ago in Online Ideas Workspace / OL - Billing & Accounting 0