Procare Solutions Internal Ideas Portal
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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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POS Transactions "View Declines" Option

Add a "view declines" option for the POS Transactions report so customer can view successful and declined POS payment in one report. This would help larger customer not have to run two reports for each of there schools to see which POS payment whe...
Liam McCarthy 3 months ago in TE Transactions / Center Daily Tasks 0 Future consideration

Health/Body Check on the engagement app

I would love to be able to do daily health and body checks on the app. It would make the process of checking the kids much easier on staff and it would streamline the entire process for staff, parents, and kids. It will also keep a record of every...
Guest 12 days ago in Desktop User Suggestions 0

Update decline error message in Online for ACH failures due to not being able to connect to TE

Please update the decline error message in Online for ACH failures that occur when the system is unable to connect to Tuition Express (TE). The current message should be revised to clearly indicate that the failure is due to a connection issue wit...
Brian Bistline 3 months ago in Online Ideas Workspace / OL - Billing & Accounting 1 Needs More Information

Attendance Reports in the Corporate Dashboard

Allow Corporate Dashboard users to run attendance reports for all schools at once. A current customer who has 18 sites and will eventually have 45 sites has made this request. He needs to pull daily attendance reports for each school; without atte...
Imane Ghandi 3 months ago in Online Ideas Workspace / OL - Reports 0 Future consideration

Credit Card Surcharging Opt-In for Primrose Locations

Primrose plans to offer credit card surcharging functionality in Q2 2025. I suggest allowing center owners to opt-in to surcharge through a self-service model, similar to how Stripe integration currently works in Procare Online. Key Features: Surc...
Zachary Keith 7 months ago in Online Ideas Workspace / OL - Billing & Accounting 1 Will Not Implement

Add CC option to Newsletters

Customer would like an option to CC Specific Staff each time a newsletter is sent.Overall they are asking for a field where they can default who receives a copy of a newsletter each time a newsletter is sent
Beth Carlin 14 days ago in Online Ideas Workspace / OL - Newsletters 0

Disable/Remove Office Chat

BAM 91527845 does not want parents to use Office Chat
Kelly Kohlhagen about 2 months ago in Online Ideas Workspace / OL - Parent Messaging 2 Needs More Information

Merchant ID Validation in QueenBee

In QueenBee, a Merhcant ID can be configured to set up the integration with Tuition Express, however it is a free form number entry and can have user error introduced that causes problems downstream. It would be helpful to enforce either a soft ch...
Preston Holden 6 months ago in Online Ideas Workspace / Tuition Express/Payments 0

Online Quickbooks Integration - ability to map ledgers

Users would like a way to map Quickbooks ledgers to Procare ledgers, so that not all transactions come into the same account in Quickbooks. The integration should have an option to map specific charge/credit descriptions to certain Ledger accounts...
Shannon Nowak 5 months ago in Online Ideas Workspace / OL - Billing & Accounting 1 Needs More Information

Call back system on wait time

This would be useful for when you have longer wait times people are not suck on hold for long periods of time.
Guest 17 days ago in Desktop User Suggestions 0