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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Refunds Overview

OL sites inquire why they can only refund payments made in the OL software going back 90 days. These types of questions usually arise when trying to refund a registration payment. When a fee cannot be refunded, we advise the client to write them a...
Johnny Colvin 5 months ago in TE Transactions / Operational Efficiency 0

Recurring invoices adjustment

A customer has a school of almost 300 kids, all of whom only attend on occasion and unexpectedly, and when they do, their recurring attendance plan bills them. However, when they don't attend, they are invoiced $0. While it makes sense why this ha...
Red Lake 4 months ago in Online Ideas Workspace / OL - Billing & Accounting 0

deactivate mobile functionality when trial expires

When free trials of Online expire the mobile app continues to function as normal (including SISO, parent communications, calendar, etc) meaning these free trial customers are able to continue to use basic functionality indefinitely for free. Examp...
Courtney Iversen 5 months ago in Online Ideas Workspace / Other 0

Accessibility Issues

Dear Procare, I hope this message finds you well. We are reaching out to follow up on accessibility testing conducted on your product, Procare, which has historically been used by Clark College. As a higher education institution in Washington Stat...
Guest 13 days ago in Desktop User Suggestions 0

Tips for teachers

I was wondering if you guys could add a feature on kind of like they do at the restaurants these days where the teachers can get a tip automatically on the parents sign in and out tablet or they're whenever they go to pay they can add $5 or a doll...
Guest 13 days ago in Desktop User Suggestions 0

Remove “Created by user in MyProcare” beside phone number

When a parent completes certain items online, the item has "Created by user in MyProcare" beside it and we would like that removed. it takes up unnecessary space on forms and we don't need it.
Guest 13 days ago in Desktop User Suggestions 0

Parent ability to see Newsletters in app

I think it would be very helpful if parents could see the newsletters the center sends out through the app. It would be more easily accessible and keep parents from missing the newsletter in a sea of other emails.
Guest 13 days ago in Desktop User Suggestions 0

MESSAGES READ NOTICE

Please can you make it possible for us to view our messages are read. We need to see that a parent it getting and reading messages. I cannot express how IMPORTANT THIS FEATURE would be.
Guest 14 days ago in Desktop User Suggestions 0

Invoice line item order

Make line items added to invoices in Procare Online appear in the order in which they were added. For this customer (BAM 56423058), the order of the line items matters, but after they create the recurring plan, the preview shows the next invoice w...
Kelly Kohlhagen 8 months ago in Online Ideas Workspace / OL - Billing & Accounting 1

Need ability to set Staff SISO parameters to adhere to schedules.

Customers would like the option to set Staff clock-in parameters to help them adhere to a schedule.
Chasity Dorsey 7 months ago in Online Ideas Workspace / OL - Staff Check In & Timecard 0