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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Myprocare: Match card type accepted for payment

The myprocare payment page currently shows a graphic of different card types accepted - VS, MC, DS, AMEX. This does not correspond with the center's actual payment configuration and causes confusion to parents who may want to use a payment type th...
Jesse Hartman 8 months ago in Procare Desktop / Enterprise Support 1 Shipped

Unify Surcharging Options on both Desktop and Online

Procare Desktop allows centers to surcharge all card payments. Procare Online only allows a surcharge to be placed on Credit Card payments. This can be terribly frustrating for Online customers. Often they ask why we can't surcharge all payment ty...
Zachary Keith over 1 year ago in Procare Desktop 3 Shipped

Center have ability to distinguish MyProcare payment from POS payment

Center's would like the ability to tell a MyProcare payment from a POS (via ledger card). The center has the ability to tell an MPY payment from other POS transactions and would like this ability for MyProcare.
Marissa Ryan over 2 years ago in Procare Desktop / External 2 Shipped

Allow Tuition Express electronic enrollment/authorization to be sent to multiple families as a batch

Currently, this functionality requires that each invitation be emailed 1 family at a time. If only inviting a limited number of people to register, this is not terribly inconvenient, however when it is necessary to invite larger groups (i.e. new P...
John Fargason about 2 years ago in Procare Desktop / External 3 Shipped

The message for the Tuition Express processing error 4000 should direct the user to reboot first

When there is a brief connection issue in Desktop while processing Tuition Express, the program throws the 4000 error message and directs the user to contact support. However, this error is always a brief connection drop and is resolved by either ...
Justin Cook over 2 years ago in Procare Desktop / Internal Facing 0 Shipped

batch transfer cell numbers to parent engagement

It would be very helpful for customers to have a way to batch transfer cell numbers for parents to parent engagement. Or have the cell numbers transfer to parent engagement without any action from the customer. Currently using Procare messaging se...
Chasity Dorsey over 2 years ago in Procare Desktop / Internal Facing 2 Shipped

Option to make void reason/comments required

Would like to see a configuration option that administrators can set that would force users to provide a void reason or comment when voiding an entry in the ledger or a batch of entries through automated contract / formula billing.
Jesse Hartman about 1 year ago in Procare Desktop / Enterprise Support 0 Shipped

Additional unique IDs for custom Data Views

Customer has reported that they have new reporting requirements that they must meet. They have a variety of custom corp reports that have been previously built for them. Data Viewer will need to be updated to include unique ID fields: 'Episode uni...
Jesse Hartman 5 months ago in Procare Desktop / Internal Facing 0 Shipped

Add/Improve Payments reconciliations

Desktop does not have a way to reconcile payments issues after the fact. Recent outages have identified the need for Desktop to be able to compare current ledgers against BAM to confirm and update the current status of payments and identify failed...
Preston Holden about 1 year ago in Procare Desktop / External 1 Shipped

30 hour Calculation Method for Batch Post Accrued Benefits

Arizona has new benefit regulations which require employees to receive benefits per every 30 hours worked instead of 40 hours worked so centers in Arizona would like a way to adjust the calculations used by the batch post function.
Owen Carlson 12 months ago in Procare Desktop / External 0 Shipped