Online Ideas Workspace

Customer does not want to allow parents to pay through the app, and have that functionality turned off, but parents still see the 'pay now' functionality in the app even though it's not enabled. Customer would like an enhancement that hides the pa...

Currently, when hovering over the red “!” indicator next to a failed payment on the ledger, the tooltip only displays “Payment Declined.” This message is too generic and does not distinguish between legitimate payment failures and internal communi...

Presently, when a center attempts to refund a parent on a charge that is over 90 days old, the error message thrown says "The payment is already refunded" which is misleading and often not even true. This should change something that is more trans...

When parents are submitted a registration form their review page is severely impacted on whether or not there is a fee added to the form. I have attached screenshots showing what the review page looks like for a parent from this QB school account,...

A recent change to expose immediate credit card failures on the ledger has unintentionally caused ACH transactions to display as failed when the issue was simply a lack of response from Tuition Express (TE), not an actual payment decline. These “p...

Details: We would like the ability to control whether payment failure emails are sent and to whom they are delivered. Ideally, this would be implemented as a toggle or settings option allowing users to: Enable or disable the sending of payment f...

11/20/25 BAM51442056 - immunizations syncing from DT to FE

BAM 17327695 and 10514000 would like the option to add percentages for line items, just like you can with discounts, within invoices

BAM 61423721 would like the documents feature to be easier to navigate both on the staff side and parent. Center does not want to have to send a "user manual" for parents to quickly fill out a document. In DE, they have 44 possible documents that ...

BAM 80131389 would like for old messages that have already been read to be hidden somewhere after a while so they only see the most recent ones and don't always have to look at all messages in one place/can just focus on the newest ones.