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Operational Efficiency

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Change descriptor of ACH refund on merchant statements

When ACH refunds are initiated, the descriptor on the customer merchant statement comes through as "AC-PPD-Credit On Us" which is a odd and somewhat confusing descriptor and we would like this changed to "ACH Refunds" as this will be far more clea...
Nick Sarbaum about 1 year ago in Tuition Express / Operational Efficiency 0 Planned

Migrate TE email service to sendgrid

Currently TE emails are sent from an internal email service only accessible by development and without significant expansion capabilities. We would like to explore the possibility of migrating these emails to get sent via Sendgrid for a number of ...
Nick Sarbaum about 1 year ago in Tuition Express / Operational Efficiency 0 Planned

Filter reports by school ID

As a Center on TE that has multiple locations, I want to be able to filter on SchoolID when generating reports, so that I do not have to filter through unrelated data when I may only care about a certain school (NOTE: this will only be made availa...
Mari Triphahn 7 months ago in Tuition Express / Center Daily Tasks 0 Planned

Reconsider PA-DSS requirement

Currently, TE users are required to accept the PA-DSS terms and conditions on an annual basis in order to continue processing, we would like to reconsider how we handle this requirement to reduce support calls and streamline the processing experience
Mari Triphahn almost 2 years ago in Tuition Express / Procare Cust Support 0 Planned

Dynamically enable/disable partial approvals by transaction

partial approvals are enabled by default on all accounts in the TSYS terminal template; there is no way to override this and disable the setting for those who do not wish to receive partial approvals We need a way to dynamically enable/disable thi...
Jessica Flitcraft about 5 years ago in Tuition Express / Operational Efficiency 0 Planned

Enhance batch fraud checks and submission tools

Manual process today - individual must press a button each day at 1PM to initiate settlement/funding Prior to pushing the button, each batch must be manually reviewed line by line for errors discussed at Gatekeepers kick off
Jessica Flitcraft about 5 years ago in Tuition Express / Reduce Resources to support TE 0 Planned