We have several families that are on a scholarship. The scholarship bills at a weekly rate. However, we bill at a monthly rate. We have set families up with 2 accounts, one personal (monthly) and one for the "agency" (weekly). I have been looking ...

Nebraska has a new law taking effect October 1, 2025 in which employees are to to be provided sick pay and be informed of their balances of used and unused sick pay. Could you please provide that information to the employee on the screen when they...

Myprocare.com regularly has issues with user logins and Hold That Pose errors related to invalid cookies. This is a frequent cause of Support calls and leads to a poor customer experience, especially because the service is primarily used by Parent...

During a DC03 the unassigned people are not removed. So when a customer goes to add in families there is a huge list of accounts that are saved under unsigned. This causes a lot of confusion since they are doing a DC03 to start with a clean databa...

I help oversee two childcare facilities. One mainly utilizes Procare desktop while the other relies on the online platform. I will now be running family account billing and time sheet reports for both locations. Ideally, I would like to be able to...

When the recurring payment digital form is sent out, it says to reach out if they received the message in error or didn't request a change, but it isn't clear who to reach out to. Customer would like the option to add their school email address or...

Customer currently can only run data viewer reports by pulling account level info OR Child info. Customers want more flexibility with creating reports that have all the information for both Account lever items (Tracking, Uder defined, etc) and chi...

Currently if a Third Party Contract expires, the Sponsor box on the child's PRA stays checked. When this happens it's causing a billing issue regarding discounts. The discount will calculate correctly on the Combined Ledger, but the discount is no...

Currently parents and contacts can go in and change information without needing admin approval.

I would love more user interfaces - specifically a fall/halloween one. My admin team and I love switching up our Procare desktop themes seasonally and I think it would brighten up our days to have one for fall. I specifically love the Valentine's ...