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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Making it easier for families is very important, so we suggest that parents are able to only have to access ONE platform (app preferably).

Families are confused about needing to register for the app and the myProcare separately. It would be extremely helpful if families only had to access the app to do everything they need (enter emergency contacts, pay tuition, etc.).
Guest 11 months ago in Desktop User Suggestions 0

Saved email template for customer statement (in desktop)

Our facility does weekly billing for tuition. After posting to the family ledgers, I send a customer statement to the parents to notify/remind them of the balance that will be charged at the end of the week. In the pop-up box, there is an option f...
Guest 12 months ago in Desktop User Suggestions 0

Merge Letters Select by Family instead of by Student

Center would like the ability to switch between filtering by all students on an account and just one when attempting to send out merge letters via email. They do not use merge fields and are attempting to send an email to every family with a balan...
Owen Carlson almost 2 years ago in Procare Desktop / External 0 Will Not Implement

Allow Centers to Add a Surcharge for Debit Card Payments

Many centers are greatly disappointed when they learn that Procare Online & Tuition Express can only add a surcharge for Credit Card Payments. Many centers that have used other processing services, like Stripe, are accustomed to passing on all...
Zachary Keith almost 4 years ago in Online Ideas Workspace / OL - Billing & Accounting 3 Will Not Implement

Option for Static SISO QR Code

Customer would like a single, static, QR Code for SISO. "If we could have a stable scan code that would work better for the school as we have multiple drop off and pick up zones which are outside on the playground. That would at least take care of...
Zachary Keith almost 4 years ago in Online Ideas Workspace / OL - Sign In & Attendance 1

Adjusted Payment Post Dates

Kiddie Academy uses ledger lock to close their books every Friday. When Payments are made by families over Saturday and Sunday, they are posted to a 'closed' week which causes them to have to reopen their ledger for that time period. Ideally they ...
Jesse Hartman 12 months ago in Procare Desktop / Enterprise Support 1 In Review

Subsidy Account Reporting that includes the student's name

Centers have been asking for better reporting for transactions documented under the "Subsidy Account" that includes the student's name. The ledger detailed transaction report has a column for the student name, but the name does not generate in thi...
Marissa Ryan almost 4 years ago in Online Ideas Workspace / OL - Reports 1

Zip codes starting with Zero

The system is dropping zip codes that start with a zero leaving a 4 digit zip code.
Elaina Ruger almost 4 years ago in Online Ideas Workspace / OL - Student Data 0 In Review

more batch uploads and importing of information

Right now I'm trying to add a 10% discount to many families billing box which the system will not allow me to do as a batch - I can only add a dollar amount. So now I need to either go in to each families billing box and adjust the line or come up...
Guest 12 months ago in Desktop User Suggestions 0

Profile pictures

Please make desktop and online photos transfer to the app. As well as the primary and secondary pickup phone numbers. This would be super helpful when using the app to identify parents faces and grabbing the app for emergencies.
Guest 12 months ago in Desktop User Suggestions 0