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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Integration with Kidkare by Minute Menu

Oklahoma is going to begin requiring the use of Kidkare by Minute menu for tracking meal plans in June (single centers), and by october (multi sites). An integration between OL and this service would be helpful for service providers.
Jesse Hartman 11 days ago in Online Ideas Workspace / OL - Meal Plans 0

Notify admin (via e-mail) when a parent has confirmed enrollment into the autopay system

I am the director and currently have parents enrolling in autopay (invite sent to parent via txt or e-mail) and our admin is not notified when this is completed. She stated that she has to go in and look to see if there are any new enrollments to ...
Guest 11 days ago in Desktop User Suggestions 0

Modernize Introducing MyProcare (MP01) Template

The Introducing Myprocare letter (MP01) is outdated. The branding displays the old Tucker, and the verbiage for the buttons parents are to press is incorrect. Additionally, there is no mention of viewing financial reports on MyProcare.com.
Zachary Keith 3 months ago in Procare Desktop / Internal Facing 0 In Review

Refunds Overview

OL sites inquire why they can only refund payments made in the OL software going back 90 days. These types of questions usually arise when trying to refund a registration payment. When a fee cannot be refunded, we advise the client to write them a...
Johnny Colvin 4 months ago in TE Transactions / Operational Efficiency 0

Need ability to set Staff SISO parameters to adhere to schedules.

Customers would like the option to set Staff clock-in parameters to help them adhere to a schedule.
Chasity Dorsey 5 months ago in Online Ideas Workspace / OL - Staff Check In & Timecard 0

MyProcare — Add Sibling To Existing Account

During the registration period, it is frustrating for some families who are unable to add a sibling as a new child when they already have an existing account. To manually enter the siblings does not give them the ease-of-access they are needing wi...
Taylor Swaney 2 months ago in Procare Desktop / Internal Facing 2 Will Not Implement

Parent Refunds

We used to have the ability to refund a parent payment through te.com, but now the center's refund options are limited to POS transactions with a negative amount, which requires the card to be present or the card information entered manually. Sinc...
Shannon Nowak 5 months ago in TE Transactions / Center Daily Tasks 0

Invoice line item order

Make line items added to invoices in Procare Online appear in the order in which they were added. For this customer (BAM 56423058), the order of the line items matters, but after they create the recurring plan, the preview shows the next invoice w...
Kelly Kohlhagen 7 months ago in Online Ideas Workspace / OL - Billing & Accounting 1

Schedule when Calendar events are sent out

Currently, the Calendar sends out emails to families immediately when an event is created (if you select whom the event is for). If a center wants to log an entire year's events, then parents will get large quantity of emails. If centers could sch...
Kami Lee 3 months ago in Online Ideas Workspace / OL - Calendar 2

Would like the ability to toggle on mandatory signatures for parents on incidents reports created.

Centers would like the ability to make signatures mandatory for parents on all incident reports they create. Right now when a center is creating the Incident Report they have to manually select "Request a Digital Signature from Parents" when they ...
Benita Levario 2 months ago in Online Ideas Workspace / OL - Daily Activities 1