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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Invoice line item order

Make line items added to invoices in Procare Online appear in the order in which they were added. For this customer (BAM 56423058), the order of the line items matters, but after they create the recurring plan, the preview shows the next invoice w...
Kelly Kohlhagen 9 months ago in Online Ideas Workspace / OL - Billing & Accounting 1

Need ability to set Staff SISO parameters to adhere to schedules.

Customers would like the option to set Staff clock-in parameters to help them adhere to a schedule.
Chasity Dorsey 7 months ago in Online Ideas Workspace / OL - Staff Check In & Timecard 0

Modernize Introducing MyProcare (MP01) Template

The Introducing Myprocare letter (MP01) is outdated. The branding displays the old Tucker, and the verbiage for the buttons parents are to press is incorrect. Additionally, there is no mention of viewing financial reports on MyProcare.com.
Zachary Keith 5 months ago in Procare Desktop / Internal Facing 0 In Review

Returned ACH notification email

Customer wants to receive email notifications from Tuition Express when an ACH transaction is returned or fails to post, so that he has better visibility on what is going on with the payments he is receiving from parents.
Jesse Hartman about 2 months ago in TE Transactions / Operational Efficiency 0

2 primary payers on one account (TE)

Hi, Is it possible to have a Tuition Express for each primary payer in one account. It is rare that we have to have 2 separate accounts for families due to disagreements. It is more common for us to have 2 separate payers within 1 account. Some fa...
Guest 16 days ago in Desktop User Suggestions 0

Misleading word on the Automated Payment Processing form

Hi, there are 2 sections on The TE payment form, Credit Card and Bank Account. Under the credit card section it asks for the account number instead of the card number. Parents are putting their bank account number instead of their card number. Is ...
Guest 16 days ago in Desktop User Suggestions 0

Adding Corp TE Report: 'POS Transactions Not Posted'

Premier ECE is pressing us to add the TE report available in TE.com as a Corp level report within Desktop. If that report is not available, the customer would need to run their POS transaction reports, and sift through the entire report to pull ou...
Jesse Hartman about 1 month ago in Procare Desktop / Enterprise Support 0 Future consideration

include the payer name on the payment reconciliation utility

include the payer name on the payment reconciliation utility
Austin Branham about 1 month ago in Procare Desktop / External 1 Will Not Implement

Have Payment Allocations Stay Allocated to the Original Fee Regardless if a Credit or a Refund Is Given Afterwards

SCW customers continue to have issues reconciling and accurately seeing where payments were allocated to when running Settlement/Allocation reports or any other Allocation reports. The issue happens when a payment is made on a fee, but then either...
Kevin Vergel-De-Dios about 2 months ago in SCW 0

Bulk Download Data

With the update to our data retention policy, we would like a bulk download option (for centers and families) to follow this change in policy. If we aren't retaining data, it would be great to have an easy way for centers and parents to bulk downl...
Kelly Kohlhagen 9 months ago in Online Ideas Workspace / OL - Reports / OL - Student Data 4