The password reset email currently instructs users to "please contact us [the Procare Solutions team]" if they did not initiate the reset request. However, there is no meaningful action customer-facing teams can take in these cases beyond informin...

We need a scheduling tool similar to the 7Shifts App that allows us to place staff in a schedule and publish that schedule weekly (two weeks in advance). In addition the tool should allow staff to request time off for our staffing manager to appro...

Custom wants to see an overall billing report that shows, by year, information grouped by billing preset. Customers do not have an easy way to report on their revenue organized by the presets that they are charging their families Transaction repor...

Customer expressed that they would like to see enhancements to billing presets: Be able to change the sort order to alphabetical, and/or the ability to manually change the order in which they appear in invoices/recurring plans A way to organiz...

When searching for Procare and clicking the "login" link from Google, users are redirected to a Primrose-specific login URL. This appears to be a sitelink issue where Google is displaying an unintended URL in search results. To address potential u...

Now that PPD has been available for more than a year, customers are starting to cancel. Currently there is no link between the churn cases and the LMS, so the Professional Development team isn't notified when customers churn/cancel and those custo...

The ability to lock employee timesheets at the end of each pay period ensures that changes cannot be made to the timesheets beyond that point so that hours pulled into payroll align with what was imported. This also ensures more accurate timekeeping.

When reports are scheduled in SCW, they are emailed in a zip file. Is it possible to not have the email contain a zip file if it is a small amount of data in the report?

There are several bugs associated with MyProCare.com that negatively affect both the parent and school administrations experience. These bugs have been a problem going on 3+ years. It would be great if a small team could be assigned to work on thi...

I TRIED TO MODIFY POST DATE ON A PAYMENT PROCESSED WITHIN SECONDS AND WAS UNABLE TO. THIS NEEDS TO BE RECONSIDERED AND ADJUSTED TO GIVE ROOM FOR MODIFICATION ESPECIALLY WITHIN SECONDS.