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Procare Desktop

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Billing Box import utility

Customer maintains a fee assistance program and the fees are tied to unique IDs that are created and maintained in a third party platform. The school district is going to be implementing an automated process by which families can apply for fee ass...
Jesse Hartman about 1 year ago in Procare Desktop / Internal Facing 0 Will Not Implement

Dayforce integration or API

Customer uses Dayforce as their time and attendance solution, and need to have a connection with Desktop where they can sync attendance data in real time so that the information on their dashboard (engagement) is accurate. Ideally it would be from...
Jesse Hartman about 1 year ago in Procare Desktop / Enterprise Support 1 Will Not Implement

Config option to lock payments once posted to ledger

Creative World - 80490671 Customer reported that they want to greatly limit the ability of staff to change payments that have been posted to the system. They would like a configuration option that System Supervisors can enable which would automati...
Jesse Hartman about 2 years ago in Procare Desktop / Enterprise Support 0 Will Not Implement

Option to auto-email statement upon withdrawal

Customer would love to have an option they can opt into that sends an account statement via email to families on the date of withdrawal. Once an end date is configured on the child's record, if they are the only remaining active child on the accou...
Jesse Hartman about 1 year ago in Procare Desktop / Enterprise Support 0 Will Not Implement

Warning when emailing hidden families

Customer would like there to be an alert of some kind within the batch email functionality (either Email Account Statements or Email Accounts) that lets the user know when they are about to send an email to one or more accounts that are marked as ...
Jesse Hartman about 1 year ago in Procare Desktop / Enterprise Support 1 Will Not Implement

SSO for Myprocare

Customer wants to have families enter a SSO gateway called 'Lex' in order to access myprocare to provide a more seamless experience. Their goal is to have a single digital ecosystem where their access points can be routed through. They are launchi...
Jesse Hartman about 1 year ago in Procare Desktop / Internal Facing 0 Will Not Implement

Help centers hire/build staff like how we help build enrollment

so I am running into a lot of centers who are struggling with hiring staff which I believe is a nation wide crisis. I just got off the phone with a lady who was explaining to me how they were putting too much time and money into hiring, where eith...
Barry Thomas-Balliett over 3 years ago in Procare Desktop / External 1 Will Not Implement

More Granular User Group Limits / Permissions

Creative World - 80490671 Customer is requesting that some User Group Permissions be enhanced so that there is an ability to restrict functionality for some users while maintaining the ability access that feature. Examples: Under item 20.10.30.20,...
Jesse Hartman about 2 years ago in Procare Desktop / Enterprise Support 0 Will Not Implement

Birth/Foster Parents relationships

With kids who live in foster homes or who's birth parents still interact with their kid, It would be nice to have that reflected in the information and relationships in Procare Desktop. That way there is mom/dad but also to option to select birth ...
Titus Gill about 2 years ago in Procare Desktop / External 0 Will Not Implement

Third party hardware integration

Customer provided feedback about our current physical access hardware (feedback relevant for both KES and FPR). Customer understands that we are planning to build physical access hardware in the future, but needs a contactless option now. They wan...
Jesse Hartman about 1 year ago in Procare Desktop / Enterprise Support 0 Will Not Implement