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Update to Tuition Express Payments by Type Report for Multi-Site Customers

Multi-site organizations are experiencing confusion when using the Tuition Express Payments by Type report. Although the report header reflects a single location, the output includes transactions from all associated sites. This creates a mismatch ...
Shannon Nowak 1 day ago in TE Transactions / Center Daily Tasks 0

Column Header in Program Customization - Active or Disabled

Users are confused by which action a checkbox takes, whether it Disables or Enables a report feature in System Configuration > Program Customization modals.
Shannon Nowak 6 days ago in Procare Desktop / External 0

Add an email notification when a MyProcare or Engagement Payment is made

Customer would like to receive an email notification when a parent makes a payment via MyProcare or Engagement.This would hopefully be a setting that can be toggled on, as other location may not want this enables.The customer does not plan to turn...
Beth Carlin 3 days ago in TE Transactions / Center Daily Tasks 0

Expand Child Visibility Criteria in KinderConnect Desktop Extra

Support would like to propose an enhancement to the KinderConnect Desktop Extra to improve workflow support for centers transmitting attendance data. At present, Desktop Extra displays only children with a status of Currently Enrolled. However, ma...
Shannon Nowak 13 days ago in Procare Desktop / External 0

Request Desktop to Add Account Key to Info Sent for Transactions

Request that Desktop send the associated account key from Desktop when sending transactions info to the Payments API so that BAM and TE reports can accurately reflect the account key that is in Desktop.
Liam McCarthy 20 days ago in TE Transactions / Center Daily Tasks 0 In Review

When a parent pays through the Procare Connect App, give them the option to update the stored information for the automatic drafts for Tuition Express on the main system.

When a parent pays through the Procare Connect app, it asks if they want the payment source saved for future use. Parents have thought that when they save the information to the app, it will update the payment source on file for the Tuition Expres...
Guest 4 days ago in Procare Desktop / External 0

Linked Refunds - Allowing CC and ACH Refunds through the Deposit Report

Childcare centers often need to process parent refunds as part of their routine accounting tasks. Currently, in Procare Desktop, navigating to Deposit Reports > Modify Batch presents a message (see attached screenshot) that may give users the i...
Shannon Nowak 4 months ago in Procare Desktop / External 0

Procare Desktop Extra – Transmission of Absences

We are requesting an enhancement to the Procare Desktop Extra for Kindersystems. Currently, the Extra handles the matching of children and the transmission of attendance. The state of Arizona requires the ability to transmit absences using the Ext...
Gregory Wilson 13 days ago in Procare Desktop / External 0

Expiring Payer Cards Notification/Report

Centers currently have no reliable way to track when payer credit cards are about to expire. While there was previously an "Expiring Cards" report in TE.com, it often failed to show accurate or relevant data, leading many centers to stop using it ...
Shannon Nowak 4 months ago in Procare Desktop / External 0

Tuition Express Reports Window Controls

Currently, Tuition Express report windows do not include options to minimize or maximize the screen (see attached test database screenshot). Adding these controls would greatly enhance usability, allowing users to view reports more comfortably and...
Shannon Nowak 3 months ago in Procare Desktop / External 0