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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Recurring Payment Request Feedback - remove credit card when unchecked

Credit Card Option Display We’ve noticed that even if the credit card option is unchecked by the center, the associated verbiage still displays for families. Ideally, if an option is disabled on our end, families should not see any mention of it i...
Guest about 9 hours ago in Desktop User Suggestions 0

Feedback on Payment Request Option

"Recurring Payment Method" Language Families who are submitting a one-time payment for our waitlist find the default verbiage of “recurring payment method” confusing. Since these charges are not set up as recurring, the wording often causes famili...
Guest about 9 hours ago in Desktop User Suggestions 0

incident report under standandars

Hi.My daycare is in the state of Virginia and I had a violation this week because the incidents report don't contain all the information that licensing requires. so I wanted to see if there is a way to add that information.But I totally undestand ...
Guest about 14 hours ago in Desktop User Suggestions 0

Call Back Service for Tech Help

Just called for tech help. Wait time is 79 minutes. Unacceptable for the amount of money I pay each month to ProCare. Please implement a call-back service to your customers.
Guest about 16 hours ago in Desktop User Suggestions 0

Procare Email / Text message

it would be nice to have a better layout of the email and text message functions. for the email platfom there is alot going on and it would be better to choose by maybe the department or a type of filter similar to like how the filter feature is i...
Guest about 18 hours ago in Desktop User Suggestions 0

Account Key Mismatch in POS Reports

Thank you for your quick response and for clarifying how the POS Transactions currently pull payer information. I understand now that the processor only reflects the payer’s name, and that reconciliation relies on matching parents to their child’s...
Guest about 19 hours ago in Desktop User Suggestions 0

Make Procare compatible with Windows 11 running on an ARM

My work-issued computer is a MacBook Air with the M2 chip. I have the most updated Parallels software (subscription) running Windows 11. I am unable to download and use the Procare Desktop software, which I need access to for work, as it's running...
Guest 1 day ago in Desktop User Suggestions 0

More Spanish Courses

I was working on getting a new client and lost the deal because their only reason to switch would be if we had enough/more qualifying PPD courses for their state in Spanish. The majority of her staff speaks Spanish. They are located in Minnesota h...
Jose Arias 2 days ago in Professional Development 0

Decrease wait times for telephone support calls

I just spent one hour and 44 minutes to get the following solution: "wait until tomorrow and then the problem will be fixed." I waited 70 minutes in your queue and then another 34 for Ulugbek Samadov to supply the above. I called because parents a...
Guest 3 days ago in Desktop User Suggestions 0

Turn Off Auto Process for Swipe Feature

Although it seems to be a convenience to auto process once you have swiped during POS, it is not. This leaves room for error if the parent is not wanting to pay the account balance in full. It does seem easy to just change the amount, but in insta...
Guest 3 days ago in Desktop User Suggestions 0