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The message for the Tuition Express processing error 4000 should direct the user to reboot first

When there is a brief connection issue in Desktop while processing Tuition Express, the program throws the 4000 error message and directs the user to contact support. However, this error is always a brief connection drop and is resolved by either ...
Justin Cook over 2 years ago in Procare Desktop / Internal Facing 0 Shipped

batch transfer cell numbers to parent engagement

It would be very helpful for customers to have a way to batch transfer cell numbers for parents to parent engagement. Or have the cell numbers transfer to parent engagement without any action from the customer. Currently using Procare messaging se...
Chasity Dorsey over 2 years ago in Procare Desktop / Internal Facing 2 Shipped

Additional unique IDs for custom Data Views

Customer has reported that they have new reporting requirements that they must meet. They have a variety of custom corp reports that have been previously built for them. Data Viewer will need to be updated to include unique ID fields: 'Episode uni...
Jesse Hartman 5 months ago in Procare Desktop / Internal Facing 0 Shipped

Add Fields to custom Corporate Data Viewer Report

R' CLub has a custom corporate Data Viewer table we created for them a while back. We Need to add a few more fields in the report for them. The Custom corporate data view table we created for them is called "Child Enrollment + Meal Status". They n...
Elliott Tarrant over 2 years ago in Procare Desktop / Internal Facing 1 Shipped

Average length of stay for children that have withdrawn (not counting currently enrolled students)

BBMA needs a report that follows the following criteria: Qualifiers: If they withdrew for less than a month and re-enrolled and are currently enrolled, the withdrawal period would not count If they withdrew for less than a month and re-enrolled an...
Elliott Tarrant over 2 years ago in Procare Desktop / Internal Facing 4 Shipped

Predictive Enrollment Report w/Staff Counts

Customer wants to add Staff forecasting and availability to the "Classroom Predictive Enrollment with schedule" report. They want to combine the current report functionality but include scheduled staff so they can see how many staff are scheduled ...
Elliott Tarrant almost 2 years ago in Procare Desktop / Internal Facing 8 Shipped

Make Gender a required field in myprocare for relationships

Customer reported that they often deal with families with non-Western names and it is difficult and awkward for the administrators to determine the gender of payers and communicate with payers appropriately. Customer would like to request the paye...
Jesse Hartman 8 months ago in Procare Desktop / Internal Facing 0 Shipped

Adding DOB to MyProcare import email

Customer would like to see the child's date of birth added to the myprocare import email that the administrators receive upon the import of a child record.
Jesse Hartman 9 months ago in Procare Desktop / Internal Facing 0 Shipped

Improved Duplicate Checking in MyProcare Import

When importing MyProcare information (either New Family or new relationships from Re-Reg) the system looks for duplicates, i.e. the new person being created already exists. If a duplicate is identified, the process to resolve is difficult for anyo...
Justin Cook over 2 years ago in Procare Desktop / Internal Facing 0 Shipped

Add Corporate version of "Student Enrollment Analysis"

The student enrollment analysis, which is currently available to each individual location. We are hoping to get this information in a corporate report for overview. This information is the only information that is needed on the corporate report fo...
Elliott Tarrant almost 2 years ago in Procare Desktop / Internal Facing 2 Shipped