OL - Billing & Accounting

11/18/25 BAM 82984146 & 13646651 - Centers coming from BW - they offer 6 weeks of "vacation" for her families - In BW she can go into a child's ledger and see the next 4 weeks of recurring invoices and cancel with one click when a parent reque...

BAM 35432308 - Customer would like the option to be able to assist parents with adding their payment method since they are authorized to do so, but there is not a way for them to help set this up currently and they have a lot of families who are s...

BAM 78218614 - This customer would like to have a scheduling feature where parents can choose the days their child will attend in the upcoming month and be able to pay for that amount of days before they attend

BAM 65977956 - They would like to be able to create an attendance plan where it can be automated to send the invoice out on Friday of the same week (example: A student is present Monday, Wednesday and Friday and is billed the daily rate for each d...

BAM 96118523 - Customer would like to generate a report on receipts on parent invoices

BAM 28049619 - QB OL - surcharging enabled so payments come through with fees and don't match with invoices so he needs payments to come through matching what TE paid his bank (payments reported in QB on a batch basis)

Currently, when hovering over the red “!” indicator next to a failed payment on the ledger, the tooltip only displays “Payment Declined.” This message is too generic and does not distinguish between legitimate payment failures and internal communi...

A recent change to expose immediate credit card failures on the ledger has unintentionally caused ACH transactions to display as failed when the issue was simply a lack of response from Tuition Express (TE), not an actual payment decline. These “p...

Details: We would like the ability to control whether payment failure emails are sent and to whom they are delivered. Ideally, this would be implemented as a toggle or settings option allowing users to: Enable or disable the sending of payment f...

The calculated balance amounts displayed on the Amount Unpaid and Amount In Process filter buttons within the Billing section are not updated in real time. This delay has led to confusion and mistrust among hundreds of customers who rely on these ...