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Procare Desktop

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Myprocare: Match card type accepted for payment

The myprocare payment page currently shows a graphic of different card types accepted - VS, MC, DS, AMEX. This does not correspond with the center's actual payment configuration and causes confusion to parents who may want to use a payment type th...
Jesse Hartman 11 months ago in Procare Desktop / Enterprise Support 1 Shipped

Extend the time for NEW families filling out forms for registration on My ProCare

Right now when a New family is filling out registration forms on MyProcare if they don't complete it within 15 minutes and press complete it just sends them back to the home screen to login their email. Many of these forms are state mandated and v...
Austin Branham 5 months ago in Procare Desktop / External 1 Shipped

Unify Surcharging Options on both Desktop and Online

Procare Desktop allows centers to surcharge all card payments. Procare Online only allows a surcharge to be placed on Credit Card payments. This can be terribly frustrating for Online customers. Often they ask why we can't surcharge all payment ty...
Zachary Keith almost 2 years ago in Procare Desktop 3 Shipped

Center have ability to distinguish MyProcare payment from POS payment

Center's would like the ability to tell a MyProcare payment from a POS (via ledger card). The center has the ability to tell an MPY payment from other POS transactions and would like this ability for MyProcare.
Marissa Ryan almost 3 years ago in Procare Desktop / External 2 Shipped

Allow Tuition Express electronic enrollment/authorization to be sent to multiple families as a batch

Currently, this functionality requires that each invitation be emailed 1 family at a time. If only inviting a limited number of people to register, this is not terribly inconvenient, however when it is necessary to invite larger groups (i.e. new P...
John Fargason over 2 years ago in Procare Desktop / External 3 Shipped

The message for the Tuition Express processing error 4000 should direct the user to reboot first

When there is a brief connection issue in Desktop while processing Tuition Express, the program throws the 4000 error message and directs the user to contact support. However, this error is always a brief connection drop and is resolved by either ...
Justin Cook almost 3 years ago in Procare Desktop / Internal Facing 0 Shipped

batch transfer cell numbers to parent engagement

It would be very helpful for customers to have a way to batch transfer cell numbers for parents to parent engagement. Or have the cell numbers transfer to parent engagement without any action from the customer. Currently using Procare messaging se...
Chasity Dorsey over 2 years ago in Procare Desktop / Internal Facing 2 Shipped

Audit trail for enrollment status

Stephanie at The Nest would like to be able to audit enrollment statuses - who made a change, when it was made, who added or deleted a status, etc.
Shelby Hansen about 1 year ago in Procare Desktop / External 1 Shipped

Option to make void reason/comments required

Would like to see a configuration option that administrators can set that would force users to provide a void reason or comment when voiding an entry in the ledger or a batch of entries through automated contract / formula billing.
Jesse Hartman over 1 year ago in Procare Desktop / Enterprise Support 0 Shipped

Add/Improve Payments reconciliations

Desktop does not have a way to reconcile payments issues after the fact. Recent outages have identified the need for Desktop to be able to compare current ledgers against BAM to confirm and update the current status of payments and identify failed...
Preston Holden over 1 year ago in Procare Desktop / External 1 Shipped