Ideas

Customer does not want to allow parents to pay through the app, and have that functionality turned off, but parents still see the 'pay now' functionality in the app even though it's not enabled. Customer would like an enhancement that hides the pa...

Currently, when hovering over the red “!” indicator next to a failed payment on the ledger, the tooltip only displays “Payment Declined.” This message is too generic and does not distinguish between legitimate payment failures and internal communi...

A recent change to expose immediate credit card failures on the ledger has unintentionally caused ACH transactions to display as failed when the issue was simply a lack of response from Tuition Express (TE), not an actual payment decline. These “p...

Details: We would like the ability to control whether payment failure emails are sent and to whom they are delivered. Ideally, this would be implemented as a toggle or settings option allowing users to: Enable or disable the sending of payment f...

Presently, when a center attempts to refund a parent on a charge that is over 90 days old, the error message thrown says "The payment is already refunded" which is misleading and often not even true. This should change something that is more trans...

When parents are submitted a registration form their review page is severely impacted on whether or not there is a fee added to the form. I have attached screenshots showing what the review page looks like for a parent from this QB school account,...

Users are confused by which action a checkbox takes, whether it Disables or Enables a report feature in System Configuration > Program Customization modals.

11/20/25 BAM51442056 - immunizations syncing from DT to FE

Support would like to propose an enhancement to the KinderConnect Desktop Extra to improve workflow support for centers transmitting attendance data. At present, Desktop Extra displays only children with a status of Currently Enrolled. However, ma...

Childcare centers often need to process parent refunds as part of their routine accounting tasks. Currently, in Procare Desktop, navigating to Deposit Reports > Modify Batch presents a message (see attached screenshot) that may give users the i...