Ideas

The password reset email currently instructs users to "please contact us [the Procare Solutions team]" if they did not initiate the reset request. However, there is no meaningful action customer-facing teams can take in these cases beyond informin...

Allow staff to save a draft of a message, so they can return and complete the message when they are able to do so

Custom wants to see an overall billing report that shows, by year, information grouped by billing preset. Customers do not have an easy way to report on their revenue organized by the presets that they are charging their families Transaction repor...

Customer expressed that they would like to see enhancements to billing presets: Be able to change the sort order to alphabetical, and/or the ability to manually change the order in which they appear in invoices/recurring plans A way to organiz...

When searching for Procare and clicking the "login" link from Google, users are redirected to a Primrose-specific login URL. This appears to be a sitelink issue where Google is displaying an unintended URL in search results. To address potential u...

The calculated balance amounts displayed on the Amount Unpaid and Amount In Process filter buttons within the Billing section are not updated in real time. This delay has led to confusion and mistrust among hundreds of customers who rely on these ...

11/20/25 BAM51442056 - immunizations syncing from DT to FE

Summary: Currently, when setting up a payment method in the Online platform, the "Name on Card" field only requires a single name (e.g., just a first or last name). However, this field is passed directly into BAM, which requires both a first and l...

Primrose School of Winter Springs is looking for a report that is similar to the Parent Connection > Daily Activity > "Activity Summary" page that is transitioned into a PDF or Excel sheet to be able to show their teachers how many of each a...

We would like to request the addition of a submit button on the drop-off notes feature in the parent side of the app. As it stands, there is no way to minimize the keyboard when inputting text into the Additional Notes section of drop-off notes. P...