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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Sending voice messages to families

Customer, Jamie Chiero is looking for a way to send voice messages to families through Procare Online/Engage. This could be beneficial for families who are not able to read messages throughout the day, but could open a voice message instead.
Kelsey Boyd about 20 hours ago in Online Ideas Workspace / OL - Parent Messaging 0

Profile Field Mapping - Custom Students and Family Report

The new mapping of Lead Profile Fields to Active Student Profile Fields does not push the new profile field to the Custom Students and Family Report so customers cannot pull reports on that profile field for their students.
Kelly Kohlhagen about 22 hours ago in Online Ideas Workspace / OL - Reports 0

Naming of the Registration Feature in Procare Online

The title "Registration" for the new Registration feature, particularly when it comes to re-registration and interest forms, has confused some customers. Several customers have asked about using the registration forms for current students, and whe...
Kelly Kohlhagen 2 days ago in Online Ideas Workspace / OL - Leads 0

Parent Refunds

We used to have the ability to refund a parent payment through te.com, but now the center's refund options are limited to POS transactions with a negative amount, which requires the card to be present or the card information entered manually. Sinc...
Shannon Nowak 21 days ago in Tuition Express / Center Daily Tasks 0

Expanded Subsidy Reporting

The current Subsidy Reporting offering is inadequate for our customer's needs. Currently, the Ledger Detailed Transaction Report is the only report offered in Online that shows Subsidy data. Procare Desktop offers 17 different reports across 6 Cat...
Zachary Keith 22 days ago in Online Ideas Workspace / OL - Reports 2

Subsidy Adjustment Options - Agency Credit

Procare Desktop offers two options for editing or posting a balance to a Subsidy Ledger: Transfer to Parent and Agency Credit. From the Desktop Support Article: "If the balance is not being transferred to the parent, you may adjust it as an Agency...
Zachary Keith 22 days ago in Online Ideas Workspace / OL - Subsidy 2

Subsidy Adjustment Options - Transfer to Parent

Procare Desktop offers two additional options for editing or posting a balance to a Subsidy Ledger: Transfer to Parent and Agency Credit. Transfer to Parent would transfer the remaining balance from the Subsidy Ledger to a Family Ledger. This woul...
Zachary Keith 22 days ago in Online Ideas Workspace / OL - Subsidy 2

Recurring Attendance Plan Improvement for Late Pick Up Fees

I often have requests from customers who are using recurring Tuition plans but also want to be able to invoice parents for late pickup fees based on attendance. If you assign an attendance plan to a student who only has a tuition plan and the stud...
Debbie Scarlett Foster 21 days ago in Online Ideas Workspace / OL - Billing & Accounting 0

Need ability to set Staff SISO parameters to adhere to schedules.

Customers would like the option to set Staff clock-in parameters to help them adhere to a schedule.
Chasity Dorsey about 1 month ago in Online Ideas Workspace / OL - Staff Check In & Timecard 0

Enhancement to Enrollment Status Audit

Customer would like to see the timestamp when the status was originally created, in order to provide a complete audit trail for administrators.
Jesse Hartman 7 days ago in Procare Desktop / Enterprise Support 1