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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Allow Data Viewer "Currently Clocked In" reports in Desktop to only return results for the filtered account list AND/OR allow column customization of the Currently Clocked In report in Procare Engage

We have children who stay beyond our 2:30 Preschool program release time--those children are "tagged" in Procare Engage as Full Day and they are "tracked" in Procare Desktop as Extended Care. We created a report needed for building our afternoon E...
Guest 4 days ago in Desktop User Suggestions 0

Procare - Canadian Daycare - Tax Reciepts by child

As a Canadian Daycare, we are required by Canadian income tax legislation to provide Income Tax receipts for amounts paid by child, not by FAMILY/PAYER/ACCOUNT. If there was a way to link the Child ID to the payments & billing amounts on the a...
Guest 4 days ago in Desktop User Suggestions 0

Push out reports again

What is the status of pushing out reports for transactions??? Not having these reports and notifications of CC declines and ACH returns pushed out is awful. Is there a setting in place to get these back? All the issues we have seen this year with ...
Guest 4 days ago in Desktop User Suggestions 0

Tuition Express Reports Window Controls

Currently, Tuition Express report windows do not include options to minimize or maximize the screen (see attached test database screenshot). Adding these controls would greatly enhance usability, allowing users to view reports more comfortably and...
Shannon Nowak 20 days ago in Procare Desktop / External 0

Update delivery status for newsletters to align with lead communications

We would like to request an enhancement to the way newsletter delivery status is displayed in Procare. Currently, when a newsletter is enqueued for background sending, the front end immediately shows it as "Sent." However, this is misleading, as t...
Brian Bistline about 2 months ago in Online Ideas Workspace / OL - Newsletters 0 Future consideration

Expiring Payer Cards Notification/Report

Centers currently have no reliable way to track when payer credit cards are about to expire. While there was previously an "Expiring Cards" report in TE.com, it often failed to show accurate or relevant data, leading many centers to stop using it ...
Shannon Nowak about 2 months ago in Procare Desktop / External 0

Payment Decline Email Communications

Since the migration to TransIT, the Declined Payment email notifications are no longer being sent. These notifications were an important tool for users, serving as an early warning system for bounced payments. Restoring this feature would help cen...
Shannon Nowak 20 days ago in Procare Desktop / External 0

Tuition Express Report for Expiring Cards

Prior to the migration of tuition express, we could run a report to determine which accounts have expiring credit cards on file. This is an important tool to help prevent busy parents from getting stuck with extra fees. We sell them on autopay wit...
Guest 5 days ago in Desktop User Suggestions 0

Update Password Reset Email Wording

The password reset email currently instructs users to "reach out to the team" if they did not initiate the reset request. However, there is no meaningful action customer-facing teams can take in these cases beyond informing the client that anyone ...
Tessa Robinson 3 months ago in Online Ideas Workspace / OL - Notifications / Other 0 Future consideration

Online KinderSystems Integration Error Surfacing in the UI

In Support, we have received over 150 calls since 2024 regarding KinderSystems sync errors, where the customer cannot tell what is causing the transmission or matching error. They are presented with a generic "Error" with no way to validate what t...
Shannon Nowak 3 months ago in Online Ideas Workspace / Other 0 Future consideration