Family Data reports need to have filters for child name and class NOT for accounting information! It does not make sense to want to run a report for information regarding a child's email, address, etc... to only have a filter for finance. Please m...

Client was very disappointed with the documents feature. Feels it is too complicated for the parents, needs to be very easy and clear on how to sign, add info. (I did show her the Help Center articles which help, but she thought those too were too...

Customers would like the ability to be able to create parent messages and schedule them to send at a later time, similar to scheduled newsletters. Some customers state they have had this access in the past on other platforms, not Procare.

Credit Card Option Display We’ve noticed that even if the credit card option is unchecked by the center, the associated verbiage still displays for families. Ideally, if an option is disabled on our end, families should not see any mention of it i...

"Recurring Payment Method" Language Families who are submitting a one-time payment for our waitlist find the default verbiage of “recurring payment method” confusing. Since these charges are not set up as recurring, the wording often causes famili...

Hi.My daycare is in the state of Virginia and I had a violation this week because the incidents report don't contain all the information that licensing requires. so I wanted to see if there is a way to add that information.But I totally undestand ...

Just called for tech help. Wait time is 79 minutes. Unacceptable for the amount of money I pay each month to ProCare. Please implement a call-back service to your customers.

it would be nice to have a better layout of the email and text message functions. for the email platfom there is alot going on and it would be better to choose by maybe the department or a type of filter similar to like how the filter feature is i...

Thank you for your quick response and for clarifying how the POS Transactions currently pull payer information. I understand now that the processor only reflects the payer’s name, and that reconciliation relies on matching parents to their child’s...

The ability to notify families when the credit card on file is nearing expiration is required. Will the transition away from Tuition Express include this as a "built in" feature of Procare for families who sign up for automatic recurring payments?