Procare Solutions Internal Ideas Portal
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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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User Group permissions for Engage/Online

The customer is looking for a way to set user group (admin/non-admin) permissions so she does not have to go through and change each individual permissions. She is looking for a similar way to set these permissions as Procare Desktop has where she...
Kelsey Boyd 5 months ago in Online Ideas Workspace / OL - Permissions 0

Allow Centers to save Payment Methods for Families

Centers often want to be able to save a Card or ACH to the family's account for recurring payments.
Zachary Keith 9 months ago in Online Ideas Workspace / Tuition Express/Payments 0

Fix ACH Payment Posting on FE so that centers can utilize the feature

ACH is not currently being enabled as a payment option on FE, as payment posting is inconsistent. ACH Returns and refunds also cause issues when posting to Desktop.
Zachary Keith 9 months ago in Procare Desktop / External 1 Will Not Implement

Ability to customize recurring payment digital request wording

When the recurring payment digital form is sent out, it says to reach out if they received the message in error or didn't request a change, but it isn't clear who to reach out to. Customer would like the option to add their school email address or...
Shelby Hansen over 1 year ago in Procare Desktop 0 Planned

Add instructions for registering for TuitionExpress.com and TE ID to monthly merchant statement emails

Every month Support handles hundreds of calls from TE customers asking how they can access their monthly merchant statements and need instructions for registering for TuitionExpress.com. We can mitigate this substantial volume by including languag...
Bennett Wright almost 3 years ago in TE Transactions / Operational Efficiency 1 Will not implement

Profile Field Mapping

The new mapping of Lead Profile Fields to Active Student Profile Fields does not create the profile as a Student Profile Field, which has some downstream issues. Lead profile fields that are mapped to student profiles are not reportable with the C...
Kelly Kohlhagen 5 months ago in Online Ideas Workspace / OL - Student Data 0

Allow users to view void if Ledger Lock is enabled

The customer utilizes the Ledger Lock function.They have found that if the Ledger Lock is enabled, they are unable to view the void reason for voided transactions.
Beth Carlin 2 months ago in Procare Desktop / Internal Facing 2 Already exists

Prevent Empty Schedules

Customer would like us to add some logic to the Child Schedule window that would prevent it from being saved if the schedule is empty. The save button in the schedule window remains greyed out unless a change is made. If the Start Date/End Date ar...
Jesse Hartman 2 months ago in Procare Desktop / Internal Facing 3 Planned

Employee Self-Service Functionality

Customer would like to see us develop a way for employees to view and manage their schedule and benefits (PTO/Sick requests for administrators to approve/deny) without having to request printouts from administrators.
Jesse Hartman 2 months ago in Procare Desktop / Internal Facing 1 Will Not Implement

Corp Report - Filtered Charge Description

Customer would like to have a Corporate Standard Report that lets them filter for specific charge descriptions and display the numbers by location. They need a narrow view of their charges in order to identify trends across their offerings by scho...
Jesse Hartman 2 months ago in Procare Desktop / Internal Facing 1 Future consideration