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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Update Password Reset Email Wording

The password reset email currently instructs users to "reach out to the team" if they did not initiate the reset request. However, there is no meaningful action customer-facing teams can take in these cases beyond informing the client that anyone ...
Tessa Robinson 14 days ago in Online Ideas Workspace / Other 0

Disable/Remove Office Chat

BAM 91527845 does not want parents to use Office Chat
Kelly Kohlhagen about 5 hours ago in Online Ideas Workspace / OL - Parent Messaging 0

Add CVV field to the Tuition Express Authorization Form

The Tuition Express Authorization Form that some centers use to gather CC information from parents does not have a field for the CVV. The new hpp_profile update in Desktop now requires the CVV for stored cards, so centers are not able to get the n...
Liam McCarthy about 5 hours ago in Procare Desktop / Internal Facing 0

Allow for Split Payments without creating multiple accounts

Procare Desktop now allows for more than one payment method to be saved to an account.Customer would like the ability to split parent recurring payments without having to create separate family Desktop accounts.Current Process for split payments: ...
Beth Carlin about 7 hours ago in Procare Desktop / Internal Facing 0

assign specific fees to schools

Being able to assign specific fees to schools and have them show up in reporting appropriately would certainly be something pretty substantial that we would need.We do have some schools utilizing different fees and just like discounts, we would ju...
Angela Kligora about 8 hours ago in SCW 0

Activity info to parents

I would like an option to not notify parents of everything throughout the day and instead send an end of the day report. I would like to just approve pictures to send those home during the day. You need to give the center the control of what is se...
Guest 1 day ago in Desktop User Suggestions 0

Add User Tracking on New Family Registration Pages

Douglas County School District had a family create a new family account back in May 2025 but somehow they registered for base registration at two separate locations. Unfortunately, we do not currently have any tracking available to prove exactly w...
Robert Skylis 1 day ago in SCW 0

Add a message or tooltip to the Merchant Statement report to clarify how the report functions

It would be helpful to add a message or tooltip to the Merchant Statement report to clarify how the report functions. Specifically: When a user runs the report for a given month , the data returned reflects the previous month’s activity . Example:...
Brian Bistline 15 days ago in Online Ideas Workspace / OL - Reports 0

Online KinderSystems Integration Error Surfacing in the UI

In Support, we have received over 150 calls since 2024 regarding KinderSystems sync errors, where the customer cannot tell what is causing the transmission or matching error. They are presented with a generic "Error" with no way to validate what t...
Shannon Nowak about 1 month ago in Online Ideas Workspace / Other 0

Customer would like to see absenses (with a note about why they were absent) included in the weekly/ monthly attendance reports

BAM 72152357 - Customer would like to see absences (with a note about why they were absent) included in the weekly/ monthly attendance reports
Pam Littleton 5 days ago in Online Ideas Workspace / OL - Sign In & Attendance 1 In Review