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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Parent Refunds

We used to have the ability to refund a parent payment through te.com, but now the center's refund options are limited to POS transactions with a negative amount, which requires the card to be present or the card information entered manually. Sinc...
Shannon Nowak 8 months ago in TE Transactions / Center Daily Tasks 0

Incident notifications for admins

Customer from BAM 34840000 says that the admins at her location need to be notified when there is an incident report made, so they can approve it as soon as possible and notify the families. After some testing, myself and another agent confirmed t...
Red Lake 11 months ago in Online Ideas Workspace / OL - Daily Activities / OL - Notifications 0 In Review

Invoice line item order

Make line items added to invoices in Procare Online appear in the order in which they were added. For this customer (BAM 56423058), the order of the line items matters, but after they create the recurring plan, the preview shows the next invoice w...
Kelly Kohlhagen 11 months ago in Online Ideas Workspace / OL - Billing & Accounting 1 Future consideration

Activity info to parents

I would like an option to not notify parents of everything throughout the day and instead send an end of the day report. I would like to just approve pictures to send those home during the day. You need to give the center the control of what is se...
Guest 18 days ago in Desktop User Suggestions 0

Add User Tracking on New Family Registration Pages

Douglas County School District had a family create a new family account back in May 2025 but somehow they registered for base registration at two separate locations. Unfortunately, we do not currently have any tracking available to prove exactly w...
Robert Skylis 18 days ago in SCW 0

Cadence - Add Parent Fields to the Get '/agingreport/araging' API

Cadence is hiring a third party collections agency vendor who will have access to calling this API and needs the below parent contact fields to be included: Address Cell Phone Number Home Number Email Address
Kevin Vergel-De-Dios about 2 months ago in SCW 0 Future consideration

Classroom forecasting / Predictive Enrollment

Being able to report on, or otherwise see visualizations of classroom capacity by enrollment, student age, and program assignments. The intent is to be able to get accurate reporting for distinct timeframes for analysis, and to be able to look int...
Jesse Hartman 2 months ago in Online Ideas Workspace / OL - Reports 0

Refunds Overview

OL sites inquire why they can only refund payments made in the OL software going back 90 days. These types of questions usually arise when trying to refund a registration payment. When a fee cannot be refunded, we advise the client to write them a...
Johnny Colvin 8 months ago in TE Transactions / Operational Efficiency 0

Need ability to set Staff SISO parameters to adhere to schedules.

Customers would like the option to set Staff clock-in parameters to help them adhere to a schedule.
Chasity Dorsey 9 months ago in Online Ideas Workspace / OL - Staff Check In & Timecard 0 Future consideration

Dashboard to track if Lesson Plans have been posted for all classrooms

Customer would like a dashboard or a way to track if all classrooms have lessons posted for x date range
Beth Carlin about 1 month ago in Online Ideas Workspace / OL - Lesson Plans & Assessments 0